Ethics in Komerční banka

Komerční banka puts great emphasis on business ethics and ethical behavior of bank employees. Therefore the bank observes the rules of conduct of Komerční banka Group and principles of ethical behavior of its employees.

Now the Board of Directors of Komerční banka has decided to introduce these rules and principles to the clients and general public.

Because we respects our clients and pay attention to our reputation, suggestions and ideas both from you, our clients, related to these rules and their application in practice are highly welcomed.

Our core values and rules of conduct

• We recognize the following values:
  • Professionalism
  • Team spirit
  • Innovation
• We strive for transparency and honesty
• We comply with the law
• We comply with accepted standards and procedures
• We do everything to build the good name and reputation of KG Group
• We cooperate with regulatory authorities
• We preserve political neutrality

Our relationship with clients

• We focus in particular on quality of services
• We observe the prospective risk management principle
• We apply the “Know Your Customer” principle
• We respect client privacy and the confidentiality of client data
• We have a thorough complaints and claims system in place

Ethical principles of conduct of our employees

• We demand the following from our employees
  • Honesty
  • Decency
  • Conscientiousness
  • Acting in good faith
• Employees shall apply proper care in all suspicious circumstances that could harm third parties or KB Group
• Employees may not abuse their position to their benefit or to the benefit of third parties
• Employees shall avoid all activities that may lead to personal conflicts of interest
• Employees shall behave in public and in private in a way that will not lead to damage to the good name and reputation of KB Group
• We cooperate with regulatory authorities
• We preserve political neutrality

Our commitment to ethical conduct

• We respect the rules of conduct and ethical principles on all levels and these principles are part of the internal rules of KB Group.
• We conduct regular trainings on the topic of observance of ethical principles.
• Thanks to control mechanisms inside the company we verify whether employees respect these rules.
• Employees are obliged to report any and all suspicion circumstances, which are then dealt with in compliance with the internal rules.
• We take very seriously suggestions and ideas from clients, business partners and the public that pertain to ethical rule violations.

• Complete wording of the Rules for Business Conduct of Komerční Banka Group and Ethical Principles for Its Employees (PDF file)

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