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FAQ
Credits and loans
What is a consumer loan and which types of loans can KB offer me?
Consumer loans are loans to natural persons for financing of their non-commercial requirements. They are mainly used to purchase consumer goods, for financing services and/or for purchasing anything you do not currently have enough money for. Komerční banka can offer you several types of loans, a detailed description of which can be found at Money for Anything section.
Can I consolidate all of my current loans into one?
Yes. What is more, by consolidating loans into one, you decrease your monthly repayments and thus save on monthly expenditure. The Optimal loan is used for consolidation of loans and can be used to consolidate bank and non-bank products (consumer loans, credit cards and authorised overdrafts) provided not only by Komerční banka, but also by other financial institutions or hire-purchase companies. In terms of the KB Optimal loan, it is also possible to provide an extra amount above the level of the consolidated loans.
I am a sole trader and I need a loan. I have been successfully trading for several years now, but I am afraid of finding myself in difficulties and not being able to repay the loan. Is the bank able to cover this risk?
Creditor protection insurance is used for this situation, which is intended for natural persons – entrepreneurs. They get this free of charge to go with the Profi loan FIX. The insurance provides sole traders with cover for the risk of death, full disability and inability to work, providing entrepreneurs with the certainty that they will be able to meet their obligations resulting from a business loan in the event of any adverse situation arising.
Mutual funds
What is the minimum amount I can invest in your funds?
The first investment must be CZK 5,000, but for regular investing, sending an amount of at least CZK 500 is sufficient. The minimum amount of each additional investment is CZK 500. The minimum amount of an investment into secured and guaranteed KB Akcent funds is CZK 10,000.
Are investments into participation certificates insured?
With a view to the fact that with open-ended mutual funds, no deposit is involved, but investment into securities, these funds are not insured. All participants do however have the possibility of constantly monitoring (e.g. via the daily press, Internet or at KB branches) how the administrator of the fund is managing their funds and if they are not completely satisfied, they can at any time ask to redeem their participation certificates.
Can a “Contract” also be concluded over the telephone or via Internet banking?
Yes, clients of Expresní linka can conclude a framework “Contract” and purchase participation certificates over the telephone. Internet banking users can also do so via the MojeBanka.
Does your company send statements to clients, and if so, how often?
IKS sends information about the status of assets in the participant's account (assigned to the contract) biannually or if there is any movement in the account (purchase or sale of participation certificates). Statements are sent free of charge.
Why is it better to invest via open-ended mutual funds?
Few people have such a volume of funds, information, experience and time to be able to invest on their own in different types of financial markets. By investing even a small amount in the IKS Family of funds, you have the opportunity to invest in the specific market which best suits your needs based on the level of risk and the period over which your wish to invest your money. In addition to this, when investing individually, the investor will not avoid the higher transaction costs for each individual operation.
If I transfer a participation certificate to another person, does gift tax have to be paid?
You can arrange transfer of a participation certificate in return for consideration or free of charge (as a so-called gift). In the first case, this is a similar step to sale of the participation certificate. In the second case, the transferee should pay gift tax. In this case, what is important is the price of the participation certificate and whether or not the transfer is between relatives. More detailed regulation is stipulated in the pertinent act.
Can a participation certificate be transferred to another person?
In the case of transfer between participants, a purchase or gift contract must be concluded, which must be presented to an employee of Komerční banka.
Can I authorise another person to perform operations with participation certificates?
You can authorise a third party to perform operations with your participation certificates on the basis of power of attorney certified by a notary. The scope of the power of attorney can of course be determined individually. The officially certified power of attorney is valid wherever presented.
Do funds pay dividends?
The investment strategy of all IKS funds is a growth in the value of the fund's assets, in terms of which all incomes are reinvested, i.e. invested again. Therefore, the profit is not paid out in the form of a dividend, but reinvested to become a source of new incomes, and for the fund to thus achieve the best possible results. If a participant wants to gain some of his or her funds back, he or she has the option of selling even a small part of his or her participation certificates at any time. This method is advantageous for participants from a tax point of view, because if the fund paid out profit in the form of dividends, the final income would always be reduced by withholding tax.
What is the situation with tax allowances in the case of taxation of incomes from IKS funds for natural persons?
Tax allowances are only applied to individuals who remain in the given fund continuously for longer than 6 months. In these cases, the income from sale of participation certificates need not be taxed.
Does the company charge any fees for purchase or sale of participation certificates?
Currently (until further notice), opening fees are completely cancelled in the case of IKS funds. Fees are charged on surrender of participation certificates. On the contrary, there are no surrender fees in the case of KB funds and fees are charged only at purchase. The level of fees can be ascertained on the www.iks-kb.czwebsite, at KB branches or on the free Infoline on 800 111 066.
Accounts
I would like to open a private account with KB, what do I need?
To open you first account with Komerční banka, all you need is a personal ID card and one other document such as a driving licence or passport, if you are a Czech citizen. As a foreigner, you should present a valid ID card (e.g. personal ID card or passport) and a second document with a photograph.
Is it possible to change the type of account and keep the same account number?
Yes. As a natural person – individual, you can change your account to any other account type intended for natural persons – individuals and keep the same account number.
I have moved and I need to transfer my account to another branch. What do I need to do this and what are the fees?
You can transfer your account from one branch to another in Komerční banka. You can request this at your current branch that holds you account or at the new branch.
How can I operate my accounts in KB?
Komerční banka offers telephone or Internet banking. Telephone banking – Expresní linka allows you to perform regular banking operations over the telephone. MojeBanka Internet banking also allows you to conveniently operate your accounts via the Internet, where you have the possibility of viewing balances, movements in accounts, performing one-off payments in CZ and abroad and downloading statements from your accounts.
Do you offer a special account for students?
Komerční banka offers the G2 account for students. G2 is not just an ordinary account. It is an account tailored to suit the needs of young people and students from 15 to 30 years of age. The student account includes the following services and products free of charge: a current account in CZK with the possibility of going into the red, an international payment card, operation of the account over the telephone or via the Internet, drawing on a student loan up to a level of CZK 500,000 and also sending of statements from the account and card electronically or by post. Incoming payments to your student account are also free of charge as are several withdrawals from KB cash machines. The G2 card for the exclusive package also includes 1 free withdrawal from a cash machine abroad per month and also a foreign currency account held in EUR.
I want to deposit CZK 200,000. Can you recommend an account with favourable interest?
Komerční banka can offer you term and savings accounts with higher rates of interest than classic current accounts. With a deposit in a term account, you can only withdraw your funds on the maturity date – 7 days, 14 days, 1 month or 5 years. You can also earn favourable interest on a Guaranteed deposit with maturity of 3, 6 or 12 months. If you have a current account with Komerční banka, you can ask to open a KB Savings account or KB Top Savings account (depending on the type of package), which also earn favourable interest. If you are interest in a higher level of appreciation for your funds, you can invest into Investiční kapitálová společnost mutual funds, or invest in the Vital savings programme.
I have a term deposit, but this month's maturity date falls on a Saturday. When can I withdraw my funds?
If the maturity date of a deposit falls on a weekend or public holiday, you can withdraw your funds the following working day. If you operate your term deposit via Expresní linka, which is available 24 hours per day, you can call on the maturity date of the term deposit.
Can I open an account with you in foreign currency?
Komerční banka opens foreign currency accounts for natural persons – individuals in several foreign currencies (e.g. EUR, USD, CHF or GBP). It is possible to deposit funds in any foreign currency, which Komerční banka trades in, in all foreign currency accounts.
I need a current account, payment card and simple operation of the account. What would you recommend?
The Perfekt account will provide you with simple and convenient access to your current account, allow you to immediately draw on an authorised overdraft of up to CZK 10,000, operate the account whenever you want via Expresní linka telephone banking or MojeBanka Internet banking and use a VISA Electron Perfekt payment card.
Which type of account is suitable for me if I need two payment cards for the account, to pay on the Internet and simply operate my account via the Internet or over the telephone?
The Extra account suits your requirements. Among other things, it includes two payments cards, a virtual payment card for payments via the Internet, telephone, Internet and mobile banking as well as a current account in EUR. All transactions submitted via the MojeBanka application and Mobilní banka and all incoming payments to the account are free of charge.
Do you offer an account which has a gold payment card with travel insurance?
Yes, the Komerční banka offer includes the exclusive Premium account package. The package for example includes two prestigious payment cards with foreign travel insurance, a virtual payment card for payments via the Internet, operation of the account over the telephone, via the Internet and mobile telephone as well as management of a current account in EUR.
Do you also offer an account for children?
We offer the Children's account, a savings account for children from the day they are born to the age of 15. This is a “banking piggy bank” where the child can deposit their own small amounts of cash, pocket money, which they receive from their parents or grandparents, or money they receive for Christmas or for a good school report.
I set up a SIPO direct debit a month ago, but so far nothing has happened. Why is that?
For the SIPO direct debit service, the deadline for submission is the 18th day in the month. If a direct debit order is submitted by the 18th day in the month, it becomes effective from the next month. If it is submitted after the 18th day in the month, it becomes effective in two months' time. In the case of direct debit payments to Český Telecom, it can in general be said that the deadline is the 24th day in the month.
Do you have an attractive account intended directly for entrepreneurs starting out in business?
We offer the special Efekt Start account for entrepreneurs starting to do business, which allows them to start up their business activities in a convenient and easy manner. The package contains everything that is needed – a current account, monthly electronic statements, 5 transactions via electronic banking, an authorised overdraft, international payment card with insurance and of course the individual services of a relationship manager. All of this for CZK 99 per month for a period of 2 years from the date you arrange the package.
How can I effectively manage my business and personal finances – do you offer a solution?
The ideal solution for you could be Programme DUO. Thanks to this programme, you can gain management of a package for your personal finances – Duo account – free of charge to go with each business package for the whole period you hold this. The Duo account includes a current account in CZK, a direct banking service of your choice, payment card and two free withdrawals from KB cash machines every month.
I have heard the term micro entrepreneur. Could you tell me what the definition of this term is and what this status means in relation to the bank?
A micro entrepreneur is a small-scale entrepreneur, i.e. a corporate entity (entrepreneur or natural person), which has less than 10 employees in full-time employment and also an annual turnover or annual balance sheet budget of up to EUR 2,000,000. In terms of the Act on payments, a micro entrepreneur gains the same rights and advantages in the field of payment services as consumers have.
Mortgage
I want to know everything about mortgages
Payments via the Internet
Direct banking
How can I operate my accounts in KB?
Komerční banka offers telephone and Internet banking.
Telephone banking – Expresní linka allows you to perform regular banking operations over the telephone. You can monitor balances, your transaction history, submit one-off and standing payment orders and make use of other services, i.e. complete operation of your account. Expresní linka also allows for sending of SMS to your mobile telephone with information about your account status, payment card operations or exchange rates.
Internet banking MojeBanka also allows you to conveniently operate your accounts via the Internet, where you have the possibility of viewing balances, movements in accounts, performing one-off payments in CZ and abroad and downloading statements from your accounts. You save money when using Internet banking. The price of all orders submitted via the Internet is much lower than orders submitted at a branch.
Payments and payment transactions
Is it possible to cancel a payment with advance due date that has already been submitted?
A submitted and approved payment with advance due date can be cancelled at the branch that holds your account. The cancellation fee can be found in the KB Price list. If you have submitted a payment with advance due date via Expresní linka, you can cancel this payment by telephone no later than 1 business day before the due date. The payment can also be cancelled no later than 1 business day before the due date via the MojeBanka application, if it was submitted via the Internet.
A foreign client will be sending me money. What details will they need from me to make the payment?
A transaction from abroad made to an account held in Komerční banka can be performed using a so-called “smooth payment”. You can submit this payment with any foreign financial institution. The following details are all that need to be mentioned: the account number in IBAN format, the recipient's name and recipient's address. The swift code (international identification) must also be stated, which is KOMB CZ PP for Komerční banka. Submission of KB Europayments or SEPA Europayments is cheaper. The conditions for these types of payments from abroad are: transfer within the European Economic Community; payment submitted in EUR (for KB Europayments up to a limit of EUR 50,000); the order must include the IBAN and BIC (SWIFT code); fees are settled by the payer and the recipient (indicated as SLV or SHA); the order must not be labelled as urgent and must be submitted without any special demands for processing. You can check the account number in IBAN format on the free information line 800 521 521.
Telephone banking
Establishing the service
Is Expresní linka safe?
Of course. An advantage of the product is the top quality security solution that makes use of the experience gained by leading global banks. A security procedure is performed at the start of each telephone call, which consists of identification and verification of the identity of the caller. All calls are automatically recorded and archived.
Are there any other ways of obtaining a PIN for Expresní linka other than by post?
You specify the method of handover of the PIN when signing the contract on provision of KB Expresní linka. As standard, the PIN is sent by registered post with delivery confirmation. You can also arrange sending of the PIN directly to your branch, where you can then pick it up in person.
Is there any limit for operations?
Yes. The selected type of security corresponds to the maximum daily limit for the client determined by the bank. The client can decrease this limit to zero according to his or her own needs.
Is it possible to get a mini-statement from Expresní linka for a specific day?
Mini-statements are sent pursuant to the agreed Conditions for use of KB Expresní linka, usually for periods of 10, 20 and 30 days.
Can I use Expresní linka abroad?
Yes. You can also call from abroad using the telephone number +420 955 559 559. These calls are charged as standard according to your operator's tariff.
How long does clearance of items created via Expresní linka take?
Clearance of transactions takes place in exactly the same manner as with other forms of payments or transfers. Funds are transferred immediately in accounts held with KB. If you submit a payment order on a working day by 8:30 pm, it can be expected to be processed on that same day.
Can my spouse or another member of my household use the service?
Yes. It is entirely up to you who you allow to access your accounts via Expresní linka, but you must state this when drawing up the contract. Other authorised users will receive their own security codes for use of telephone banking.
Is it possible to perform transactions from an account in foreign currency to an account in another foreign currency via Expresní linka?
You can only transfer money to accounts in foreign currency held with KB via Expresní linka.
Expresní linka Plus
What is Expresní linka Plus?
Expresní linka Plus is an additional service to go with Expresní linka. It provides Internet access to your accounts.
How can I get Expresní linka Plus?
You can simply activate Expresní linka Plus (Internet access) via a telephone banker.
How do I access my accounts via the Internet?
Click on the Expresní linka – Plus on-line button on the www.expresni-linka.cz website. Then enter the PIN for the account that you use for access to Expresní linka on the login page.
Is it possible to block or deactivate Expresní linka Plus?
Yes. You can block/unblock or deactivate/activate this additional service very easily by contacting a telephone banker.
Mobilní banka
What is Mobilní banka?
Mobilní banka makes it possible to manage your account using the keypad and display on your mobile phone. You can use Mobilní banka to verify your account balance or transaction history, or you can use it to make payments, top up your mobile phone credit or have messages sent to you about payments implemented.
How can I get Mobilní banka?
You can request activation of Mobilní banka by telephone using Expresní linka. A telephone banker will help you set up your phone and if necessary can check whether your mobile phone is compatible with the service.
How do I manage my account via my mobile phone?
Using mobile banking is simplified by the fact that for accessing your account you use the same security codes as when using the Expresní linka service (a PIN and password or an optical key card).
Cards
Credit cards
What is a credit card?
A credit card is a payment card which a client can use to gain permanent access to additional funds – up to his or her credit limit. A credit card can also be used to pay or withdraw cash without drawing on the client's own savings in his or her current account.
Why should I use a credit card instead of a debit card for my account?
A credit card provides you with various advantages. The basic ones include:
- Simplicity – you have additional money on a credit card, which you can use whenever you want, wherever you are and for whatever you want (for everyday payments or one-off purchases)
- Flexibility – it is entirely up to you whether you pay off the whole amount drawn and make use of the interest-free period, or whether you make gradual repayments
- Expenditure under control – you get a separate statement for the credit card where you can easily and transparently find all your payments
- Security – your own finances are separate from the credit card
- Additional services included in the price of the card – credit cards always include additional services (e.g. travel insurance or creditor protection insurance)
Do you offer a credit card for entrepreneurs?
Yes, this is a combination of a payment and credit product. You can use the card to pay and withdraw cash independently of the balance in your business current account. With a credit card, you thus easily and quickly gain funds up to a level of CZK 200,000. You can use the funds whenever you want, quickly and simply – it is entirely up to you how you use the funds and what you use them for.
I wanted to pay by credit card, but the transaction was not authorised. What was the cause of this?
You can only use your credit card if you have sufficient available credit in your account. Withdrawing funds is automatically restricted if you exceed your weekly limit, exceed your credit limit or do not make your regular minimum monthly repayments.
What does “interest-free period” mean for credit cards?
The interest-free period is one of the main advantages of using a credit card. If you repay the prescribed amount owing stipulated in the statement in the period from the date of issue of the credit card statement to the 20th day of the given month, we will not charge you the interest, which is stipulated in this statement.
Where can I find information about the balance on my credit card so that I can make use of the discount interest rate?
A statement is sent free of charge on the 5th day of the month, which contains information about the overall status of the debt, history and description of transactions, level and due date of the regular monthly instalment and whether the account is being operated in line with the contractual conditions (i.e. is not delinquent) as well as an offer for gaining an interest-free period for the given month. The statement will either be delivered by post, or can be found in MojeBanka Internet banking or on Expresní linka Plus, if you have arranged electronic statements. You can also find information about the interest-free period in your credit card profile in MojeBanka Internet banking.
How can I get a credit card?
You can apply for a credit card at your nearest branch of Komerční banka, via MojeBanka Internet banking or by calling the free Infoline on 800 521 521 if you are already a KB client.
What should I do if a cash machine does not issue the cash I requested?
Contact the KB Client line. In cases when a cash machine does not issue the requested amount, it is possible that it no longer has a sufficient amount of the bank notes requested or that you have already drawn on the weekly limit, which you have arranged, or that you are asking for an amount, which exceeds the available balance in the account.
Payment cards
I am considering getting a payment terminal for my company. Which advantages other than greater convenience for my customers does a payment terminal provide?
Getting a payment terminal is also of benefit to you. It has been proven that a client paying using a payment card spends an average of 30% more than a client paying in cash – i.e. this means an increase in turnover for your company. However, you also decrease your costs (savings on costs and time relating to management and depositing of cash in your current account) and increase security (decrease in the volume of cash in the business premises or when depositing it in the bank). And last but not least, you gain the increased prestige of a trader who offers his or her customers the maximum level of convenience, which could mean your gaining new customers. Technical requirements for a payment terminal are also very minor – all you need is a connection to a telephone line or to the Internet.
Does KB offer a payment card with insurance for travel abroad?
Insurance coverage for trips abroad is standard for international embossed payment cards. With insurance coverage plans for gold Visa and MasterCard international cards, the insurance not only covers the cardholder, but also his or her family members. When the cardholder's direct family members travel with the cardholder, they receive continuous coverage for the first 60 days (90 days for Platinum cards).
I made a transaction using my payment card in Great Britain for an amount of GBO 50.00. What amount will be deducted from my account and when?
The amount is converted into USD or EUR (depending on the company, which issued the payment card) and subsequently charged to you using the exchange rate (valid on the date when such a transaction is cleared in your account) – foreign exchange rate for selling into the currency of your account.
A certain amount was deducted from my account for a transaction made using my payment card even though I did not make any transaction like this. Why is that?
In such a case, you can make a claim at the branch, which holds your current account, or if you are a telephone banking client, you can make this claim via Expresní linka.
Can I use my payment card to pay for goods over the Internet?
Payments over the Internet are ensured using embossed cards issued by VISA and MasterCard, and Visa Electron electronic cards, which can be unblocked for online purchases by visiting a branch or contacting the bank by telephone if you use Expresní linka telephone banking. If you would like a payment card only for purchases over the Internet, we can offer you a virtual e-Card – a special payment card designed for payment on the Internet.
What should I do if a cash machine does not issue the cash I requested?
This means that you have exceeded your weekly limit for withdrawal from cash machines or that you have an insufficient balance in your account. If you have exceeded your limit, you can withdraw the required funds at a bank counter for the price of a withdrawal from a cash machine.
What should I do if a cash machine seems suspicious to me, if it has some extra features or does not return my payment card?
In such a case, do not hesitate and immediately call the infoline stated on the cash machine, whether it is a KB cash machine or one operated by another banking institution. If the cash machine is located in or outside a branch, please report your suspicion to KB employees without delay.
Does KB offer a payment card with insurance for travel abroad?
Insurance coverage for trips abroad is included in international embossed payment cards issued by KB. With insurance coverage plans for embossed gold and silver Visa and MasterCard international cards, the insurance not only covers the cardholder, but also his or her family members. When the cardholder's direct family members travel with the cardholder, they receive continuous coverage for the first 60 days.
What is MojeKarta?
MojeKarta is the possibility of designing your own picture on the front of your payment or credit card and thus differentiating its appearance from others. You can simply arrange the card via www.mojekarta.cz.
Insurance
Do you offer insurance, which would provide my family with financial security in the event of my death as a result of injury?
Yes. For this case, we offer MojePojištění plateb insurance, which is linked to your current account in KB. In the event that you pass away due to sudden injury, this insurance will help your family cope with immediate expenses that could arise in such a difficult situation. It will also substitute your average annual income, which will help your loved ones to maintain their current standard of living.
Can I insure a vehicle with you?
Third party liability automobile insurance will protect you from potential financial impacts caused by claims brought by an injured party. Liability insurance from Česká pojišťovna, which can be arranged at Komerční banka, will be appreciated by everyone who drives in the Czech Republic and abroad, since Česká pojišťovna has earned a reputation for honesty and quick compensation.
Do you offer property insurance?
Yes, property insurance and individual liability insurance will help you permanently insure a permanently inhabited or even recreational property or a household and will cover liability for damages caused by the regular activities of all persons living together in a common household with the insured person. Property insurance will provide financial compensation in case of damage to insured property as a consequence of a natural disaster, theft or burglary.
What is VITAL Invest?
Vital Invest is investment life insurance which uniquely combines the ability to influence the appreciation of the invested funds together with guaranteed financial security in unpleasant situations. You choose your own investment strategies by choosing from the five offered funds (a fund with guaranteed appreciation, conservative, balanced, dynamic and dynamic plus) depending on which suits your expectations and approach to investment risk; you can also choose any combination and thus optimise the profit achieved; the selected strategy can be changed at any time over the duration of the insurance policy.
Can I make extraordinary deposits and withdrawals in terms of VITAL Invest investment life insurance?
You can make extraordinary deposits at a minimum level of CZK 5,000 and withdrawals whenever you want, although withdrawals can be made to a maximum level of 90% of the technical reserve (value of the client's account) maintaining a minimum balance of CZK 10,000. The minimum withdrawal amount is CZK 5,000. You can also transfer funds between individual funds over the duration of the insurance, thus adjusting investment strategy according to your current requirements and thus achieve a higher income.
I have a payment card, which I regularly use to make payments, but what if I lose it? Do you offer any card insurance, which can provide me with protection against its loss or theft?
Yes. Our offer includes Merlin insurance that will safeguard you against the consequences of fraudulent use of your card in the event of its loss or theft anywhere in the world. Your feeling of security will be enhanced further by the fact that the protection provided by the Merlin product also covers theft of cash withdrawn using your card, the loss of your personal documents, mobile telephone or keys lost or stolen together with the card.
Does Merlin card insurance also relate to business payment cards?
If you are an entrepreneur, we can offer you a specially tailored offer of these – Profi bill protection and Profi Merlin.
I want to save. Which product would you recommend?
Komerční banka offers the Vital savings product, which is suitable for clients who want to save the necessary funds for achieving their mid-term goals and objectives in an advantageous and safe manner or who want to maintain a good standard of living after entering retirement. For a period of 5 years, you gain a guaranteed level of interest on the saved amounts at the declared level. Shares contributed by the insurer are also added to this. You can request an extraordinary withdrawal repeatedly and at any time or you can make an extraordinary deposit. We offer Vital in three alternatives: Vital Plán, Vital Renta and Vital Junior.
What should I do if I have overpaid my premium for Vital life insurance?
In this case, you should request return of the overpayment of the premium in writing, directly from Komerční pojišťovna. You must state the number of the account to which the overpayment should be returned in your letter.
Can I request change to the insurance contract over the telephone?
No, all changes must be made in writing with the client's signature. We recommend you visit any branch of KB, where we will fill in the application and all details together with you and then send it to Komerční pojišťovna.
Do you also offer insurance for children?
Yes, Brouček investment life insurance is an advantageous combination of provision of finances for the child and insurance protection for the child and adult. This insurance policy can be concluded for children from the day they are born until the age of 14. Brouček combines the possibility of achieving interesting appreciation and at the same time guarantees financial security in unpleasant situations. Other than the basic risks (death and permanent disability of the adult party insured) it is possible to also arrange additional insurance for the event of injury or hospitalisation. The insurance policy can be concluded not only by the child's parents, but also for example grandparents who can thus save for the child's future.
Is it necessary to arrange risk insurance for a mortgage?
Risk life insurance serves mainly to protect the family from having to pay back the loan in difficult life situations. The insurance applies to the risk of death or permanent disability and covers the risk of inability to work or loss of employment. The sum insured is determined by the amount of the loan granted, and over the course of coverage, decreases as the loan is gradually paid off. Should an insurance claim occur during the coverage period, the insurance company will settle any outstanding amount of the loan with Komerční banka. If the client has arranged risk life insurance with KB, he or she can obtain a more favourable interest rate for the mortgage loan. The decision to arrange this product or not does however always lie entirely with the client.
Other
KB branches
What are the opening hours of KB branches?
The opening hours of Komerční banka branches are usually Monday to Friday. Some branches are also open on Saturdays. If you would like to know the opening hours of a particular branch, please contact our Infoline on 800 11 10 55. This information can be also found here.
KB shares
I am a KB shareholder. What do I need to do to receive payment of dividends?
When paying out dividends, Komerční banka (KB) always acts in accordance with its Articles of Association which regulate payments of dividends from bank shares as outlined in its Section 6. The conditions and method of payment of dividends for the given year are published on the KB website.
Dividends for natural persons can only be paid out using one of two methods:
- In cash at the majority of Komerční banka a.s. points of sale in the Czech Republic after the person presents valid identification, or
- By means of cashless transfer to the person's bank account as specified in writing by the shareholder or share administrator, which can be submitted at any Komerční banka a.s. point of sale. In the event of gross dividends exceeding CZK 1,000, your signature on the written notification of bank details must be officially certified or verified by an employee of Komerční banka a.s.
If the shareholder is represented by a different person on the basis of a Power of Attorney, the signature on the Power of Attorney must also be officially certified.
Shareholders – corporate entities – exclusively by means of cashless transfer from the account of Komerční banka, a. s., to the bank account of the shareholder or administrator as specified by the shareholder or administrator after documents required by the Articles of Association of Komerční banka, a. s. have been submitted. Required documents are understood to mean: request for payment of a dividend containing the pertinent bank details, officially certified current statement from the Commercial Register (or similar document on registration with the pertinent state authority). The signature of the shareholder's statutory body (or his representative) on the request for payment of a dividend must be officially certified. If a shareholder is represented by another corporate entity or natural person, this representative is also obliged to provide a certified power of attorney from all represented entities, with the exception of the securities administrator registered in the central register of dematerialised securities, and his or her officially certified current statement from the Commercial Register. If the statement from the issue register only states data about the share administrator, the shareholder must provide a statement from his or her asset account. The bank shall not be held liable for the accuracy and up-to-date nature of data stated by the shareholder.
Address this communication (request) to the registered office of Komerční banka, a. s., or hand it over at any Komerční banka, a. s. point of sale.
In the case of cashless payments, the bank's obligation to pay out a dividend is fulfilled on debiting of the dividend from the bank's account.
The Board of Directors of the bank, pursuant to decision of the General Meeting of the bank held in 2009, shall not apply the objection of forfeiture with regards to claims made for payment of dividends for a period of 10 years from the dividends being payable. After expiry of a period of 10 years from the dividends being payable, the Board of Directors is obliged to apply the objection of forfeiture and shall transfer the unpaid part of the dividends (not taken on by the shareholders) to the account for retained profit from past years, for further decision by the General Meeting of the bank.
With change to the bank's Articles of Association at the General Meeting in 2003, it is no longer possible to send shareholders informational letters.
Further information regarding payment of dividends can be gained in Komerční banka, a. s., on telephone number 955 532 095 or at the e-mail address jiri_matyasek@kb.cz.
Phishing
Do you deal with phishing in any way? I am worried about safety?
Phishing (also called “rybaření” in Czech slang) is any fraudulent technique used in a computer network, above all on the Internet, to gain personal and sensitive data (e.g. passwords, payment card numbers or a PIN for a payment card etc.) from the victim of the attack. The principle of the attack is to gain confidential information about the victim and to elicit the required information, which most frequently leads to misuse of the victim's identity or financial loss for the victim.
The most frequent scenario for the attack is sending out of a large number of e-mails, which appear to be official requests from an authority, bank or similar institution. These fraudulent messages usually ask the recipient to enter their personal or sensitive data into a form on a website, which the e-mail refers to. Fake websites are usually very similar in appearance to the original websites of the institutions whose identity is being faked.
Phishing e-mails or phishing websites are usually in English or full of bad Czech. You very often find phrases in them such as “miláček zákazník” (darling customer) and similar.
KB monitors attempts at phishing and takes the appropriate steps to minimise the risk, which KB clients are exposed to.
Clients must follow the security recommendations of the bank, as stated on the KB direct banking website, especially point 9.
Tip: The latest web browsers (Internet Explorer, Mozilla Firefox, Safari and Opera etc.) are equipped with anti-phishing protection.
How do I recognise a real e-mail from KB from a fake one?
An e-mail sent by KB can only contain a commercial or marketing communication and under no circumstances will it ask for communication of sensitive or personal information. You can learn how to act if you receive untrustworthy e-mails on the KB direct banking website in point 9.
Tip: If you suspect something may not be in order, immediately contact the KB customer support line free of charge on 800 152 152 (+420 955 551 552 from abroad).
How do I tell if a trader on the Internet uses a secure payment solution?
Several methods of settlement can be used for payment on the Internet. All are regarded as safe.
- Payment by credit or debit card
- Payment by transfer from an account
- Payment with the aid of the “MojePlatba”
For those who are new to making purchases over the Internet, it is recommended that you use the services of renowned Internet shops, which frequently represent an electronic form of the regular shops. You should certainly seek advice from people you know who regularly buy things on the Internet, who can provide you with verified references. A source of verified Internet shops is provided by the so-called pricing portals (zbozi.cz and zbozi.centrum.cz).
The globally standardised 3D Secure solution is used for secure card transactions, which is supported by the largest card companies Visa and MasterCard. This solution represents a high level of transparency of payment transactions made, together with the highest level of security. Security of transferred data is ensured via an HTTPS protocol, which uses powerful and up-to-date encryption algorithms.
The customer can recognise whether a trader supports the 3D Secure standard by the following logos:
Tip: For payments over the Internet, use the E-card product – a virtual payment card. It is advisable to limit the maximum payment limit.
I received an e-mail signed by KB and it contains a link to a website where I am supposed to enter my account number and PIN. What should I do?
This is most likely an attempt at phishing.
Komerční banka, a. s. does not send out any spam with links to websites. If you receive any spam containing an Internet link to a Komerční banka website, do not react to it and do not click on the link. Contact our KB client support line free of charge on 800 152 152 (+420 955 551 552 from abroad) and provide us with more detailed information about the suspicious e-mail so that we can take the appropriate steps.
Tip: The latest solutions from leading anti-virus companies provide protection against phishing e-mails.