Česky
KB EU POINT
Commitments for Individuals, Enterpreneurs and Small Businesses
PROFESSIONALISM is one of our corporate values. The commitments listed below are our guarantee of this approach to you, our clients.
SECURITY
Security of your financial transactions is obvious for us
- We make it possible for you to perform security checks on movements in your account. You can receive information about transactions made on your accounts or through your payment cards via SMS, e-mail or fax.
- You have control over access to your account. Our Internet banking shows the date, time and IP address (a computer's unique address) for the last 10 logins.
- Our products protect your financial transactions. You can insure your payment or credit card against loss, theft or misuse.
RELIABILITY
Rely on our experience
- We do as much as we can to give you complete satisfaction. Should you be dissatisfied with your new account during the first six months of use, we will refund the account maintenance fees.
- We stand by what we agree. Arrange a meeting with your Relationship Manager and you will be served without any undue delay.
- You can rely on the terms we offer. We guarantee the interest rate for a negotiated private mortgage for a period of 30 days.
SPEED
Our services save you time
- We provide you with fast access to your money. For incoming payments, we immediately increase the available balance on your account; after cash withdrawal from an ATM, you can view this transaction in our direct banking applications, at KB branches and on KB ATMs.
- With us, you are quickly informed about transactions made on your accounts. You can receive and work with information about your finances easily, whenever and anywhere you are using phone, mobile or Internet banking.
- We guarantee you fast access to all information about our products and services. Using the "Call Me Back" service on the Internet, you can determine when you wish to be contacted by our phone banker.
TRUSTWORTHINESS
Trust is the most precious asset you give us
- Our price list is transparent. Its full version, including advice from our specialists on how to save money, is available on the Internet and at all KB branches.
- On all matters we inform you with transparent clarity. On each financial service or product, we provide you with detailed information about its content and operation, as well as about the charges and any benefits.
- We give you time to make a decision. Draft contracts including their terms and conditions are available for consultation off our branches, and selected forms and product conditions are also available on the Internet.
INDIVIDUAL APPROACH
We are here for you
- We aim to take care of you. Each client has his/her Relationship Manager.
- Our services are adapted to your own time preferences. The KB Information Line and the Clients' Direct Banking Line are available free of charge 365 days a year. Selected branches are also open on Saturdays and some provide extended opening hours.
- Together with you, we act responsibly towards our environment. Information on disabled access to our branches is freely available on the Internet.
- We adapt our products to your needs and desires. You can choose your own PIN or the design of your payment card. You can modify the amount of instalments for your private mortgage. We also offer electronic account statements instead of their hard copy form.
Should you find out that any of these commitments are not fulfilled, or should you have any proposal for improvement or change in our services, please inform us about it. You can contact your Relationship Manager or use the enclosed reply slip.
