Customer Relations

We greatly appreciate your trust, and that is why we have approved and closely observe the Czech Banking Association Codes and the Mobility Code, which define exactly the relationship between bank employees and clients. We strive to build a strong partnership with our clients based on a professional approach and high-quality services, and we have therefore also implemented our own Quality Assurance program. We do our best to resolve any disputes with our clients amicably. In order to increase the quality of our provided services, in 2004 we were the first bank in the Czech Republic to establish the position of an independent ombudsman of the KB Group.

Quality Commitments

We guarantee a professional approach and high-quality services

Let us know what you think

We'll be happy to hear about your thoughts and opinion of our services


Your complaint will be processed and then resolved. Thank you for helping us improve our services


You can contact the independent KB ombudsman in regards to the resolution of your complaint

Would you like to see a specific improvement of our services?

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Are you happy with our services?

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