Customer Relations

We greatly appreciate the trust and confidence that our clients have in us. We try to reflect our fundamental values – professionalism, team spirit and innovation – into our relationship with customers.

For this reason, we have approved and closely observe the Czech Banking Association Codes and the Mobility Code, which define exactly the relationship between banks and clients. We also follow our own Service Guarantee program, through which we guarantee a professional approach and quality services. In this connection, we adhere to:

Thanks to this, we are certain that you will be able to find top-notch and professional services at any Komerční bank branch.

If, however, you are not satisfied with anything, you can lodge a complaint or claim in writing, electronically or even in person at any location. In the Claims and Adjustment section, you can find information about how to proceed.

Komerční banka – as the only bank on the Czech market – has also decided to establish an independent ombudsman, who can use his authority to negotiation a settlement of client claims or complaints. The ombudsman is not a Komerční banka employee. His position thus guarantees independence in the assessment of disputes.