Quality Commitments

Partnership is important. We emphasize long-term relations with our client. These individual, carefully developed partnerships, form the foundation of our business, and we thus rightfully consider them to be our greatest treasure.

The commitments listed below are our guarantee of a professional approach to you, our clients.

Security

The security of your finances is our top priority

Fair play

Trust is the most valuable thing you give us

Speed

Our services save your time

A Personalized Approach

We're here for you

The security of your finances is our top priority

  • We protect your finances. We verify your payments, and contact you for confirmation if any transaction is evaluated as suspicious. This protects your financial resources. All forms of logging into the e-banking, phone or mobile banking are subjected to several levels of authorization and have a high degree of security. We offer the installation of security tools by IBM free of charge; these will efficiently and effectively protect your computer and mobile banking against harmful programs.
  • Recommended security settings. We can inform you of all transactions carried out on your bank accounts via SMS or email. You can set up notifications for your balance, executed payments, or for instance payments by cards. You can also set a daily security limit for cashless transfers in e-banking and mobile banking. Information and tips for staying safe in the virtual world are provided at www.kb.cz/security

Trust is the most valuable thing you give us

  • Try us out. We offer the possibility of trying out our most frequently used services. If you're not satisfied with your newly opened account and most frequently used services during the first six months, we'll refund all the associated fees.
  • The guarantee applies to our most common services as detailed below:
    • account management for a newly opened current account (applies to the following products: MůjÚčet package, Profi účet package, Profi účet GOLD, Studentský účet G2.2, TOP nabídka, MůjÚčet GOLD, current account in CZK for individual customers (citizens), current account in a foreign currency for individual customers (citizens), current account in CZK for entrepreneurs and companies and municipalities within the operating areas of branches, current account in a foreign currency for entrepreneurs and companies and municipalities within the operating areas of branches)
    • newly concluded products:
      • Gold card
      • Gold corporate card
      • Platinum VISA
      • PLATINUM Credit card
      • Transaction package for individual customers (citizens)
      • A package of 10 transactions for entrepreneurs and companies and municipalities within the operating area of branches
    • current account management and administration for loan resources of credit cards: A card, Lady card, Viva card, Business World card
    • reservation of resources for authorized overdraft for entrepreneurs
  • We guarantee the availability of KB's wide network of ATMs supporting withdrawals and deposits, 24 hours a day. If a withdrawal or deposit cannot be carried out at a KB ATM, you can withdraw or deposit financial resources free of charge at KB's closest branch office with a cash register.
  • We openly inform you about all you need to know. We provide detailed and transparent information regarding the content, advantages and fees for each financial service and product. We also always inform of any changes well in advance. If during the first six months you find out that you're not satisfied with new conditions or pricing for most frequently used services or your account, we'll refund all the associated fees.
  • The guarantee applies to our most common services as detailed below:
    • current account management (applies to the following products: MůjÚčet package, Profi účet package, Profi účet GOLD, Studentský účet G2.2, TOP nabídka, MůjÚčet GOLD, current account in CZK for individual customers (citizens), current account in a foreign currency for individual customers (citizens), current account in CZK for entrepreneurs and companies and municipalities within the operating areas of branches, current account in a foreign currency for entrepreneurs and companies and municipalities within the operating areas of branches)
    • newly concluded products:
      • Gold card
      • Gold corporate card
      • Platinum VISA
      • PLATINUM Credit card
      • Transaction package for individual customers (citizens)
      • A package of 10 transactions for entrepreneurs and companies and municipalities within the operating area of branches
    • current account management and administration for loan resources of credit cards: A card, Lady card, Viva card, Business World card
    • reservation of resources for authorized overdraft for entrepreneurs
  • We hold up our end of the deal! We provide a 30-day guarantee for interest rates on newly negotiated personal mortgages.

Our services save your time

  • We respect your time. We can process a Personal Loan within 30 minutes at a branch.
  • We understand entrepreneurs. We'll be happy to inform you within 24 hours of your loan options, and we'll only require the essential documents to do so.
  • Quick access to your finances. We will provide you with quick access to Mobilní banka, among others via fingerprint authentication. You can continuously monitor your remaining balance, for instance using a widget on your mobile or Apple Watch.
  • You can quickly and comfortably take care of everything you need, "under a single roof". We save your time by providing simple and quick access to the wide range of services offered by the whole KB Group, all at a single place. E-banking and mobile banking, both of which are continuously updated and improved through the addition of unique options, allow you to quickly manage your finances and easily take care of all your requirements. Your bank advisor is ready to discuss the selection of a suitable solution from the wide range of services offered by the whole KB group.

We're here for you

  • We welcome and respect the individual needs of each client. You'll always have access to your personal bank advisor, an extensive team of specialists at our branches and employees of our client center by phone – 24 hours a day, 7 days a week. They'll be ready and available to provide you with professional financial services. You can also easily arrange a meeting with your bank advisor via the calendar in your e-banking. Our services are easy to use, and it's only up to you which method of use you choose to use. You will also have the opportunity to try out the most frequently used services in advance. You are welcome to provide feedback via the website form, email, IB, MB, a phone call or in person at any branch; these serve as an inspiration for our future improvements and changes. Each message is processed as soon as possible.
  • We stand with you, during each of your life's milestones! We provide "custom-tailored" specialized consultations for our clients, and we'll also prepare a financial solution for various situations. We'll create a personalized financial plan that will be available to you in your e-banking, and you'll be able to easily update it whenever you need to. More at www.mojeplany.cz