Komerční banka is one of the first banks on the Czech market to accede to Czech Banking Association's Standard No. 22: Mobility of Clients - Procedure for Changing Banks, which simplifies clients' migration from one bank to another. Effective from 1 November 2009, individual clients attracted by the advantageous current accounts and other products offered by Komerční banka only need to ask Komerční banka to open an account for them and transfer their standing orders and direct debit agreements from their old bank. Komerční banka then provides the new clients with model letters whereby the clients will notify their providers of services or goods, as companies with a direct debit mandate, of the change of their bank, and itself will make all the other arrangements free of charge: it will take care of the transfer of standing orders and direct debit agreements, and also facilitate the closing of the clients' old current account, including the transfer of the balance to the new account.

These procedures and rules for the bank switching process reflect Czech Banking Association's Code on Mobility of Clients - Procedure for Changing Banks, to which Komerční banka has acceded as one of the first banks in the Czech Republic. The purpose of the Code is to unify procedures and put in place specific rules and time limits that will enable a smooth transfer of clients' standing orders and direct debit agreements from the old to the new bank, including the option to close the current account in the old bank.

"Komerční banka has long been offering high-quality products and services, which are capable of adjusting to each particular client's needs. To simplify migration between two banks, including arrangements for payments, one visit of a KB branch with two personal identification documents, and notifying companies with a direct debit mandate (for example, telephone operators) of the bank change, is now enough for clients at Komerční banka. We will take care of everything else," says Radko Belada, head of Retail Banking Marketing at Komerční banka.

Komerční banka's active accession to Czech Banking Association's Standard No. 22 is another aspect of the bank's long-term effort to improve its approach to clients. It supplements KB's long-standing initiative, the Guaranteed Service Level, whereby the bank has pledged to maintain a high quality of its products and services for its clients' maximum satisfaction.

Komerční banka is one of the best run universal banks in Central Europe. It provides comprehensive services to clients in the areas of retail, corporate, and investment banking. The Komerční banka Group's 8,890 employees serve 1,636,000 clients, who can use an extensive network of 397 points of sale throughout the country. Komerční banka currently operates 680 ATMs and more than 966,000 of its clients use one of direct banking channels.

Komerční banka is part of the Société Générale Group, one of the largest banking groups in the euro zone (in terms of market capitalisation), whose 163,000 employees serve more than 30 million individual clients worldwide.