Komerční banka extends its online services to include a Video wizard and an online application for arranging meetings at branches

Press release

7/9/2010
8:00 AM

Komerční banka is the first bank in the Czech Republic to launch a service with the help of which clients can arrange a meeting directly with their relationship manager online via a direct banking channel. Over the first two weeks, almost 1,000 KB clients booked a meeting with their relationship manager through the MojeBanka or Expresní linka Plus application.

This new, unique service significantly enhances clients' comfort in planning their meetings. The date of the meeting can be planned for up to 10 business days ahead and it is stored right in the relationship manager's business diary.

"KB clients need not wait for arranging a meeting with their banker until they reach him, and they need not even need to call him. On a 24 x 7 basis, they actually see into their relationship manager's diary and can find a date that is convenient for both of them," said Vladimír Jeřábek, Member of the Board and Senior Executive Director.

n the application, the client has a choice of six predefined reasons for the meeting, and can also add his own description so that the relationship manager can prepare for the meeting as best as possible. If the required dates are no longer available in the relationship manager's diary, the client has the option of being called back to agree on a different date beyond the next ten days or on a different colleague substituting for his relationship manager.

Once the meeting has been arranged, the client will receive a notification of the planned meeting at his e-mail address. A reminder of the meeting is sent one day before the meeting.

Video guide will help clients with PC settings and arrangements for services.

Another new online service provided by KB is a Video guide that provides clients with easy-to-follow instructions on how to set their PC for the needs of direct banking, on the setting of products and services, and on online arrangements for receiving products and services.

The Video guide is divided into two parts: one part helps to set the PC for the start and secure operation of internet banking, while the other helps to set up notifications and requests for a mortgage or consumer loan, credit card and other products offered by Komerční banka and Komerční pojišťovna.

"The Video guide service is being continuously developed and augmented so that each of our clients can find a sort of a virtual partner in the guide for tackling various requirements," added Mojmír Prokop, Head of Direct Banking at Komerční banka.

You can find demos of the Video guide at www.mojebanka.cz in the VIDEO GUIDE section.

Komerční banka is one of the best run universal banks in Central Europe. It provides comprehensive services to clients in the areas of retail, corporate, and investment banking. The Komerční banka Group's 8,659 employees serve more than 2.7 million clients, who can use an extensive network of 398 points of sale throughout the country. Komerční banka currently operates 688 ATMs and almost 985,000 of its clients use one of direct banking channels.

Komerční banka is part of the Société Générale Group, one of the largest banking groups in the euro zone (in terms of market capitalisation), whose 157,000 employees serve more than 32 million individual clients worldwide.