n the application, the client has a choice of six predefined reasons for the meeting, and can also add his own description so that the relationship manager can prepare for the meeting as best as possible. If the required dates are no longer available in the relationship manager's diary, the client has the option of being called back to agree on a different date beyond the next ten days or on a different colleague substituting for his relationship manager.
Once the meeting has been arranged, the client will receive a notification of the planned meeting at his e-mail address. A reminder of the meeting is sent one day before the meeting.
Video guide will help clients with PC settings and arrangements for services.
Another new online service provided by KB is a Video guide that provides clients with easy-to-follow instructions on how to set their PC for the needs of direct banking, on the setting of products and services, and on online arrangements for receiving products and services.
The Video guide is divided into two parts: one part helps to set the PC for the start and secure operation of internet banking, while the other helps to set up notifications and requests for a mortgage or consumer loan, credit card and other products offered by Komerční banka and Komerční pojišťovna.