Collect and Renew your Certificate

Collection of a certificate

Before you first launch the Certification Wizard, please check your computer's settings according to the suggestions to be found here. Please also read the security advice.

If you have already visited your KB branch and concluded the appropriate contract, you can collect your certificate in the Certification Wizard.

Launch the Certification Wizard, choose your type of certificate and click on I want to get certificate. In newly opened window, enter your client identification number which can be found in the contract. Also enter your one-off password for collection of the certificate which you received via SMS.

After finishing all the necessary steps, you can immediately start using the KB direct banking services MojeBanka, Profibanka and Direct Channel.

Renewal of a certificate

Personal and company certificates are valid for 2 years.

You can renew the validity of the certificate electronically 90 days before the expiry date.

Launch the Certification Wizard, choose your type of certificate and click on I want to extend certificate validity. Then follow the instructions on the screen.

You will be informed of imminent expiry by a pop-up window every time you login to MojeBanka, Profibanka and Direct Channel services within the period of 30 days before the expiry date.

If you do not renew the certificate's validity before the expiry date, it will be necessary to visit your KB branch in person and to create a new certificate.

If you have an urgent request, please call our hotline on 955 551 556.