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This is a directory of frequently asked questions


In connection with the current situation relating to the coronavirus (COVID-19) outbreak, we would like to maintain our operations of key services as much as possible – i.e. KB services will be physically available even if additional restrictions are imposed. You can use all of our 242 branches (information as of 17 September 2020). 

Following various measures adopted, you can use one of our 147 branches with cash desk services.

List of branches offering cash desk services (534 kB, PDF)

All the branches listed above feature protective acrylic glass dividers to maximize your safety as well as the safety of our employees.

We have optimized the number of branches that offer cash desk services, as a necessary precaution allowing us to share capacities and ensure operation of these important venues even if the current situation continues for an extended period of time. At the same time, we kindly ask you to verify the current situation at our website (Branches and ATMs) before visiting a specific branch.

If you wish to make a cash deposit, you can take advantage of our deposit ATMs. We currently operate the highest number of these ATMs in the Czech Republic – 415 in total, including 4 drive-up ATMs that allow cash withdrawals and deposits from the comfort of your vehicle. For an overview of all KB ATMs, use this link.

We urge you, once again, to carefully consider (in line with applicable Government regulations) if you really need to visit one of our branches in person and only do so to handle urgent official matters. Moreover, we also ask you to verify the current situation at our website (Branches and ATMs) before visiting a specific branch. We are also able to provide most of our services remotely or via our Contact Centre at 800 521 521.

At the same time, we would like to ask you not to enter any branch premises if you are currently quarantined – in order to eliminate potential risks. Furthermore, we kindly ask that only clients requesting services enter our branches, with anyone accompanying them waiting outside (where possible). While inside, please keep the specified safe distance of at least 2 metres.

Thank you for your understanding.
Last updated on: 1 September 2020 at 12:30

Dear clients,

In the event of a claim for a card transaction where you ordered a good or a service that you did not receive because of the current pandemic situation, contact the point of sale first. There may be a mutual agreement between you and the merchant, or the deadline may be postponed. For filing a claim, it is essential, according to the card company rules, to provide, together with the claim, the merchant's confirmation that the goods or service will not be provided or moved. If the point of sale does not respond to your questions, please send us your communication proving this fact. E.g., an e-mail sent by you.

If, after the bankruptcy has been declared, the trader asks you to apply for insolvency proceedings that have already been or will be announced, you must undergo this procedure. Komerční banka can only initiate the claims when the insolvency administrator informs you in writing that you will not be compensated in the matter of your insolvency proceedings.

You can then file a claim with all required documents via the mobile internet banking or at a Komerční banka branch.

Thank you.

You can currently use all of our 242 branches (information as of 17 September 2020). However, our ATMs, including deposit ATMs, are available nonstop.

You can handle many issues online, without the need to visit one of our branches. We urge you to currently visit our branches only in case of urgent matters. Prior to your visit, please make sure that the branch of your choice is open without any restrictions.

For information about available cash desk services, use the “With cash register” filter in the branch search tool bar. For your convenience, this information is updated every hour.

We understand that the current situation may result in a loss of income for many individuals and businesses. This is why we would like to offer you a three-month deferment in connection with your loans. For detailed information, use the following links:

If you can, stay at home. You can address a number of request yourself and absolutely online. Click the relevant category and see all the things you can resolve without visiting our branches.

KB Klíč is a smartphone app that allows you to sign in to the internet banking MojeBanka, MojeBanka Business, eTrading, and the MůjProfil portal in a convenient and secure manner.

KB Klíč replaces the previously used certificates. If you have been using a certificate, you can get KB Klíč online using the Můj Profil portal. If you do not have a certificate, you can apply for KB Klíč at a branch. For more information about the configuration and use of the app, visit the KB Klíč website.

You can easily configure the Mobilní banka app using instructions on our website. We have a manual for iOS as well as Android.

We no longer issue personal filed-based certificates and it is not possible to renew these certificates (as of 17 April 2019). As long as your current certificate remains valid, you can arrange a new login method online – either KB Klíč or Security Password. Moreover, you can arrange both login methods at our branches.