Komerční banka continuously and carefully monitors and evaluates the situation concerning the incidence of coronavirus Covid-19. Health and safety of our customers and employees are the highest priority for us.
In connection with the new Government order (valid from 19th of March), we ask you always to wear a face mask or, if you do not have it, other protective equipment, such as a scarf covering your nose and mouth when you visit our branches. Wearing glasses is recommended. Please consider whether visiting our branch is essential and cannot be postponed. See if you can process your request online. By wearing a mask, we protect each other's health. Thank you for following these instructions.
We continue to recommend that you follow our website at www.kb.cz. You can check the accessibility of each of KB’s branches (in the Branches and ATM section). You can receive the same information in the Mobilní Banka application.
You can also contact us through our Contact Centre at 800 521 521.
Due to the current situation related to coronavirus virus COVID-19, some of our branches might be closed, or their opening hours might be restricted. Therefore, before visiting, we recommend you verify that the branch you have selected is open. You can always find up-to-date information on our website, or contact your relationship manager via Mobilní banka application.
We will promptly notify you of any additional measures adopted in accordance with the instructions issued by the competent governmental authorities.
Thank you for your understanding.
In the context of the current situation, we have decided to allow you to postpone three installments of your mortgage or consumer loan. In case your income might be temporarily reduced, you can apply for a deferment of repayment. The request will be possible to submit via an on-line form at www.kb.cz, available from Monday 16.3.2020. Please have your credit account number, which you will find in the loan agreement. We are here for you. Together we can do it!