- More than 40,000 of KB’s clients have downloaded Trusteer Rapport specialised security software free of charge over two months
- Komerční banka has prevented more than 200 attempts to attack clients’ access to online banking
- The number of clients who log into KB’s online banking from infected computers has dropped by more than 90%
The first results of the Trusteer Rapport security application intended for Komerční banka’s clients have surpassed expectations. The number of logins into online banking from infected computers has dropped by more than 90%. IBM’s Trusteer Rapport, dedicated software that enhances protection of clients’ computers and minimises the risk of abuse of online banking login data, has been downloaded free of charge by more than 40,000 of KB’s clients since 4 March 2015.
“IBM’s Trusteer Rapport security program is extremely successful in detecting potential cyber attacks at our clients. In more than 200 cases, we have prevented potential attacks at our clients through their PCs infected by hackers,” said Mojmír Prokop, the Distribution Channels and Customer Intelligence manager, emphasising: “The most vulnerable link in the chain is clients and their personal devices such as PCs, smart phones and tablets. This is why we have decided to provide active help to clients in the protection of their computers.”
IBM’s security solution for the protection of clients’ computers works in Windows and Mac OS. Komerční banka’s clients can install it completely free of charge and without any conditions from the secured environment of the MojeBanka internet banking application. They only need to log in as usual and download the program securely.
Komerční banka appeals to clients to exercise extreme caution when working with the computer from which they log into online banking. KB primarily recommends using solely legal software, updating the operating system and other programs (such as browsers and pdf document readers) on a regular basis and using anti-virus programs and updating them regularly. Caution is most advisable when opening e-mail and text messages pretending to be sent from the client’s bank or other sources appearing to be trustworthy at the first sight. Clients can find the most important advice on secure behaviour and on what they should refrain from doing, in the section dedicated to clients’ security on Komerční banka’s website at www.kb.cz/bezpecnost.
Should they have any questions or doubts clients can visit the section dedicated to clients’ security on Komerční banka’s website at www.kb.cz/bezpecnost, or call the customer service line at 955 551 552, or approach their personal banker.