What should I do if my standing order or direct debit is not executed?

Quick
tip

For an overview of unexecuted payments, see your internet banking -> Payments -> Entered orders/Unprocessed payments
This depends on the specific reason why your order was not executed.

PAYMENT HAS NOT BEEN PROCESSED, BECAUSE…

TEMPORARY REJECTION

The most common reason is insufficient account balance. In this case, your order says “awaiting funds”.
We will resubmit your payment order once the account balance is sufficient.

PERMANENT REJECTION

In case your payment order failed to meet other conditions, it will be listed in the “Unprocessed payments” category. The most common reason is an incorrect account number of the payee.

You might also like to know

You can simply modify any unprocessed payments directly in the overview of payment orders.


Updated: 13. 04. 2018