What should I do if I forget my internet banking password?


Visit one of our branches
Come to your home branch – do not forget your identity card. 
At other branches, you will need 2 identity documents
e.g. identity card and driving licence. 

What should I do next?


We will generate a new certificate for you

We do not know your password; therefore, we have to replace your previous inaccessible certificate with a new one. Your old certificate will no longer be valid. 


And you are good to go!

Simply upload the new certificate in your internet banking at home and start using it again! 

Updated: 13. 04. 2018