What should I do if I forget my internet banking password?

  1.  

Visit one of our branches
Come to your home branch – do not forget your identity card. 
At other branches, you will need 2 identity documents
e.g. identity card and driving licence. 

What should I do next?

2

We will generate a new certificate for you

We do not know your password; therefore, we have to replace your previous inaccessible certificate with a new one. Your old certificate will no longer be valid. 

3

And you are good to go!

Simply upload the new certificate in your internet banking at home and start using it again! 


Updated: 13. 04. 2018