What should I do if I lose my certificate?

  1.  

Visit one of our branches 
Come to your home branch – do not forget your identity card.At other branches, you will need 2 identity documents 
e.g. identity card and driving licence. 

What are the next steps?

2

We will generate a new certificate for you

Your old certificate will no longer be valid. 

3

And you are good to go!

Simply upload the new certificate in your internet banking at home and start using it again!

How do certificates work?

Your certificate validity is 2 years.

You can renew your certificate electronically 90 days prior to its expiration using the Certification Wizard.

We will notify you of the certificate expiration 30 days prior to expiration – every time you log into your internet banking.

In case you fail to renew your certificate prior to its expiration, you will need to visit your branch and apply for a new certificate.

In case of any problems with the renewal of your certificate, contact us at +420 955 551 552.


Updated: 13. 04. 2018