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First, we will inform you about an outstanding payment via SMS and email.
First notification is sent out free of charge.
In this case, you need not worry – there will be no adverse consequences.
We will contact you within a week and agree on further steps – e.g. temporary postponement of payments.
In case you fail to contact us or respond to our requests, we will send a reminder letter to you with a sanction of CZK 250. The matter will then be forwarded for further actions.
Let us know beforehand. Together, we will definitely find a way to resolve the situation. And you will avoid registration in the debtor’s registry, reminder letters, and sanctions.
Make sure we have your current contact details (especially email and telephone number). In case we have your correct contact details, we can resolve many things right away.
It is useful to have payment protection insurance that provides protection in the event of your incapacity for work or job loss.
Updated: 13. 04. 2018