Information about the migration of services for businesses

The migration of personal services and sole traders is already underway and will continue. Actual dates are coordinated depending on the range of services used and the gradual expansion of the new banking platform.

Legal entities will be contacted in connection with the migration gradually, starting from the beginning of 2025. 

As soon as the migration is relevant for your individual products and services in KB, we will contact you in due course with the necessary information.

Yes, you can. However, if you download the KB+ app before you receive an invitation to migrate your services, you will need to open a new account (plan), i.e. another account. Once you have the new KB+ app, you can use all the features and services already available in the app.

For the time being, you will not see your existing account or any other products (payment card(s), overdraft, etc.) in the KB+ app.

You can still manage all of your existing products through the MojeBanka Internet banking and the Mobilní banka app – the way you are used to.

Therefore, if you download KB+ before you are invited to migrate to the new banking platform, you will need both the old and the new banking platforms to manage all your products.

Once you receive your invitation, we will transfer all your products, including your old account and its settings (account number, standing orders, etc.). You can then choose which account to use as your primary account or you can close one of the accounts in the app.

In the event you downloaded KB+ before you received an invitation to migrate, not all your services are ready for the new banking platform. 

Naturally, you can use KB+; however, you will be able to manage some of your products through the existing banking applications for now – i.e. MojeBanka and/or MojeBanka Business Internet banking, Mobilní banka app, etc. 

When all your products are ready, we will let you know, migrate them to the new banking platform, and you will be able to manage everything in KB+.

Yes. We will convert your existing account to a plan that best matches its parameters and services you currently use in KB.

It is not just about an app change, as the process involves various changes throughout Komerční banka. This includes a new product portfolio, easier management and use of your banking, new technologies, paperless communication, and much more.

• You are a sole trader
  It is quite simple. If you have KB Klíč, you can transition to the new banking platform from anywhere – during your lunchbreak or in the evening at home. Once you receive an invitation, you can transition right away.
  
  There will be an online guide to assist you with the migration of your services. You will only need your mobile phone. We will prepare the migration of all your products to the new banking platform in no time, together with any settings, and sign new contractual documents with you – all online.


• You represent a legal entity
  You will be guided through the transition process by your relationship manager, who will contact you in advance to discuss the next steps.

Yes. All our clients will be gradually migrated to the new, technologically advanced environment, as we wish to offer more advanced digital banking to you for your everyday needs.  

• You are a sole trader
  Once you receive an invitation, you can transition right away. It will only take a few moments. You should not wait too long to transition. You can still access your existing products, services, and applications prior to your transition to the new KB banking platform.


• You represent a legal entity
  Once you receive an invitation, you will be contacted by your relationship manager in the following days, who will guide you through the transition process.

You have plenty of time to complete the process. Before you transition, all your products and applications will continue to work the way you are used to. However, you will need to transition in the future.

The transition to the new banking platform is not just about a new app. It concerns your products that will be replaced with new and improved ones. And these products require new contractual documents to be signed.

If you download and activate the new KB+ app during the transition process, you can sign in to the app in the manner you selected. 

Nothing changes if you use browser-based Internet banking – you will enter your user name and confirm it with KB Klíč (it is newly included in the KB+ app).

It usually takes 24 hours on our part. However, it is a technical matter that may take a bit longer.

The basics will remain the same. Your account number, payment card number, card PIN, and any existing standing orders will not be affected in any way.