Identification data of an individual
In particular, the first name, surname, birth number, date of birth, place of birth, nationality, identity cards numbers. For businesspersons, also their IČO (ID number), VAT number, etc. It also applies to individuals with a connection to specific products, e.g. a joint holder, statutory representative of a legal person, co-debtor, applicant, or family member. This data is important to make sure we really contact the right person.
Special categories of personal data (sensitive data)
In particular, the health data you provide to us with a view to strengthening your interests or that is needed to arrange for a product to be provided.
In particular, all addresses of the subject, e.g. the permanent residence address, correspondence addresses (for businesspersons also the address of the company) and other contact details of the entities, e.g. their telephone numbers, electronic addresses, social networking addresses, data mailbox IDs, etc. This data is necessary so that we can deliver our communications to you.
In particular, statistical data, such as age, gender, marital status (single, divorced, etc.), education, profession, employer’s data, number of children, etc. Such data that you usually share with us when you products are opened allow us to better tailor our offer and services to your needs.
In particular, data related to financial circumstances, such as ownership of real estate, securities or shares. In some cases, we also process information about your income and liabilities, as well as other loans/credits balances, lease contract balances, building savings instalments, pension insurance instalments, insurance premiums, other individual expenses (e.g. alimonies), other liabilities (surety, guarantee, ...) etc. We collect this data from you in particular as part of a product/service request, or from external sources (e.g. credit registers), or from information about the use of our products, and are primarily used for the evaluation of your loan/credit applications.
In particular, data associated with identifying your tax residence, i.e. where you are liable to pay taxes in order to comply with the statutory tax liability.
Data on used products and services
Information about which services provided by KB or its subsidiaries and/or partner companies you have arranged and how you use them (e.g. account balances, transaction data on card payments, withdrawals from ATMs, outgoing and incoming payments, etc.). If you choose to use direct banking channels to operate your products/services, we keep information about your location, IP address, activity on our website, etc. We derive, for example, your transactional behaviour from this data and accordingly adjust our offer of products and services.
Means of electronic communication used for authentication and authorisation
In particular, data on means of electronic communication that are primarily used for authentication, i.e. verifying your identity. The data that fall into this category include, without limitation, a digital signature, certificate, or commonly used application login user name, identification or authentication through a mobile device, or serial numbers of the devices (MAC address), etc. The main reason for processing these data is to ensure a high level of security of while these means of communication are used.
Activity records of banking equipment and/or applications
In particular, identification data e.g. from payment terminals, communication channels or banking applications logs, as well as other data, such as geolocation data from payment terminals. The data is used, above all, to monitor and optimize the availability of our facilities and services, e.g. when dealing with your complaints.
In particular, telephone call recordings, written records of meetings with relationship managers or other specialized staff, recordings of your complaints and claims. This data is intended to prevent you from being contacted too often and helps us to adjust our offer to your current needs. You are always informed in advance that a given telephone call is going to be monitored/recorded.
In particular, data/recordings from the monitoring devices of KB’s branches/points of sale, as well as KB’s other premises, such as ATMs and safes. They are used, first and foremost, to ensure the safety of clients and employees of the bank and to protect property.