Information about the migration of services to the new banking platform

Yes, you can. However, if you download the KB+ app before you receive an invitation to migrate your services, you will need to open a new account (plan), i.e. a second account. Once you have the new KB+ app, you can use all the features and services already available in the app.

For the time being, you will not see your existing account or any products linked to such account (payment card(s), overdraft, etc.) in the KB+ app.

Other KB products that you have will be shown in the new app (e.g. building and pension savings); however, you may not be able to manage them yet. You can still manage all of your existing products through the MojeBanka Internet banking and the Mobilní banka app – the way you are used to. 

Therefore, if you download KB+ before you are invited to migrate to the new banking platform, you will need both the old and the new banking platforms to manage all your products.

Once you receive your invitation, we will transfer all your products, including your old account and its settings (account number, standing orders, etc.). You can then choose which account to use as your primary account or you can close one of the accounts in the app. 

In the event you downloaded KB+ before you received an invitation to migrate, not all your services are ready for the new banking platform. 

Naturally, you can use KB+; however, you will only be able to manage some of your products through the MojeBanka Internet banking and the Mobilní banka app for now.

When all your products are ready, we will let you know, migrate them to the new banking platform, and you will be able to manage everything in KB+.

Yes. We will convert your existing account to the highest plan offered by KB to its clients – i.e. Exclusive. 

It is not just about an app change, as the process involves various changes throughout Komerční banka. This includes a new product portfolio, easier management and use of your banking, new technologies, paperless communication, and much more.

It is quite simple. If you have KB Klíč, you can transition to the new banking platform from anywhere – from the comfort of your couch or summer home. Once you receive an invitation, you can transition right away.

There will be an online guide to assist you with the migration of your services. You will only need your mobile phone with KB Klíč. We will migrate your products to the new banking platform, together with any settings, and sign new contractual documents with you - online and virtually in no time at all. 

Yes. All our clients will be gradually migrated to the new, technologically advanced environment, as we wish to offer more advanced digital banking to you for your everyday needs.

Once you receive an invitation, you can transition right away. You should not wait too long to transition. You can still access your existing products, services, and applications prior to your transition to the new KB banking platform.

You have plenty of time to complete the process. Before you transition, all your products and applications will continue to work the way you are used to. However, you will need to transition in the future.

The transition to the new banking platform is not just about a new app. It concerns your products that will be replaced with new and improved ones. And these products require new contractual documents to be signed.

If you download and activate the new KB+ app during the transition process, you can sign in to the app in the manner you selected. 

Nothing changes if you use browser-based Internet banking – you will enter your user name and confirm it with KB Klíč (it is newly included in the KB+ app).

It usually takes 24 hours on our part. However, it is a technical matter that may take a bit longer.

The basics will remain the same. Your account number, payment card number, card PIN, and any existing standing orders will not be affected in any way.

You can also handle everything at a branch. Your relationship manager will go over the entire transition process with you step by step.

However, there is no need to fear the online transition. It will take no time at all and there will be an online guide to assist you with everything. 

Yes, we will be gradually migrating business accounts to the new banking platform as well. If you are a sole trader and we have everything ready for you, you can transfer your business account together with your TOP Offer account. Wait for us to let you know. If you conduct your business as a legal entity, your Premium relationship manager will contact you with more information when we are ready for your migration. 

Yes, as long as we also have everything in place for the migration of your children to the new banking platform. We will inform you in due course that you can proceed. 

If your children have one of the new plans, they will see all of their products – such as savings accounts in their name that previously only you could see.