New MojeBanka Business features #1

File complaints relating to payment card transactions online using your internet banking

16. 4. 2018 17:30

In order to file complaints relating to payment card transactions, you can now use your MojeBanka Business internet banking. Simply find the given payment in your transaction history, click the Complaint button – you will be guided through the entire process, including uploads of any necessary annexes, such as receipts. You can then choose to be informed about the complaint process outcome via mail or email.

Reklamace transakce v internetovém bankovnictví

We have introduced expanded 140-character payment description fields

Based on your suggestions, we have modified the Payment Order / Direct Debit forms.

We have renamed the “Message for payer” field to “My description” and expanded it from 30 to 140 characters. Any description entered here is for your payment identification only and is not disclosed to a payee. This information will be displayed only to you and yours authorised persons on the List of orders, Today's activities and on the Transaction history (it will not be displayed on your account statement).

We have also renamed the “Description for payee” field to “Message for payee” and expanded it from 30 to 140 characters. The text entered here will be displayed to you and disclosed to a payee.

Message for payees in batch orders

In connection with an update of the transfer of information from the Message for payee field (AV field), with maximum length of 140 characters applicable to domestic payment orders / direct debit orders, descriptions of individual formats shall be revised. For the BEST format, the “Message for payer” field has been renamed to “My description” and the “AV message” field has been renamed to “Message for payee (AV field)”; moreover, the use of the “My description” / “Partner’s description” fields is also modified. The “My description” field will only be used for your payment identification – the contents of the field will only be visible to you, solely through online banking solutions. Such information will no longer be transferred to a payee nor on your account statement. The “Partner’s description” field will no longer be transferred to a payee, as this field will not be available any more.

If you wish to send additional message to a payee, please use the “Message for payee (AV field)” field, which is supported by all import formats and has the same length (140 characters). We will transfer such message to a payee irrespectively of the processing mode – i.e. both for standard and express payments.

Even though the format structures and sentence lengths remain unchanged, we recommend reviewing that the text specified in the Message for payee (AV field) field is correct prior to actually transferring your batch to the bank – go to batch details and see the Payment description field.

You can now also enjoy benefits of smart direct debits in Mobilní banka

We introduced smart direct debits for MojeBanka Business back in autumn 2017 already. We promised that these features would be available for Mobilní banka in spring. And we have delivered on our promise. You can thus now enjoy the benefits of smart direct debits in your mobile phone.

You can set up PUSH notifications in Mobilní banka about any outstanding direct debits – any important information will thus be immediately shown on the display of your mobile phone. Similarly as in MojeBanka Business, we will pre-complete a direct debit mandate for Mobilní banka, provided you have not created it yourself, and prepare a mandate – in case you need to change your direct debit limit, for example. You will then have 5 business days to create or update your direct debit mandate – simply review and authorise them. It is simple as that!

If you wish to control specific amounts of each direct debit, you can opt to authorise each direct debit individually. However, you should consider the fact that such direct debits would need to be authorised each month.

You can newly reject direct debits in MojeBanka Business and Mobilní banka – if you do not wish to execute specific direct debits in a given month.