CZK 800 million flows through four drive-up ATMs at Benzina ORLEN stations, proving their worth during the state of emergency
The state of emergency and restrictions on movement have clearly shown the benefits of four drive-up Komerční banka ATMs, namely comfort and especially safety. The bank’s clients can make cash withdrawals and deposits from their car window at four Benzina ORLEN filling stations: in Prague, Brno, Hradec Králové and Ostrava. Starting at the beginning of next year, motorists can use a fifth ATM at a Benzina ORLEN station in Plzeň. Over 12 months (from October 2019 to September 2020), a total of CZK 800 million flowed through these Komerční banka drive-up ATMs, with withdrawals amounting to CZK 320 million and deposits totalling CZK 420 million.
“In the challenging times affected by Covid-19, there was a decrease in the number and volume of transactions across many cash services. There was also a decrease at Komerční banka drive-up ATMs, but it was minimal compared to other ATMs. Therefore, one can say that our clients consider the drive-up ATM to be a safe method of executing their cash transactions on the 24/7 basis.”
Komerční banka is the only bank using special drive-up ATMs for motorists in collaboration with Benzina ORLEN. The popularity of these ATMs with drivers during the difficult times of the state of emergency declared by the Czech government in spring, and again this autumn, has shown that drive-up ATMs are more convenient for clients. It is clearly because the clients can control the ATM from their car window without being in contact with other people near the ATM. In addition to cash withdrawals, the ATMs also accept deposits. This service is appreciated mainly by business owners who no longer need to go to a branch with their takings or look for another deposit ATM.
“We have the largest chain of filling stations and the largest café network in the Czech Republic. We invest CZK 1 billion per year in the development and expansion of our network and continue expanding the offer of services for our customers. Therefore, we have been operating drive-up ATMs in collaboration with Komerční banka since 2018. I am pleased that our customers have taken to these machines. We continue innovating our services even more. This year, we have launched a new mobile application enabling payments for filling-up directly at the pump, including a loyalty programme. We also accept payment for refreshments through meal vouchers. Our goal is to be even closer to our customers. Therefore, we are preparing additional new features and improvements for next year.”
Komerční banka’s network of ATMs comprises over 800 machines all over the Czech Republic. It is a clear number one on the market in terms of deposit ATMs, operating 418 of them, and their number continues to grow. Clients withdraw over CZK 360 million from KB ATMs and deposit over CZK 230 million via them every day. Each month, there are around two million cash withdrawal or deposit transactions.
Benzina ORLEN operates the largest network of filling stations in the Czech Republic. A total of 416 red-and-white outlets offer top-quality additivated fuels with guaranteed quality. Customers can choose from the basic range of EFECTA petrol and diesel with a purifying effect on the car’s engine, or the premium VERVA range focused on the engine’s performance. Benzina ORLEN service stations offer end-to-end services, including the famous Stop Cafe concept. The broad Stop Cafe portfolio includes popular hotdogs and high-quality fair-trade coffee mixed in Belgium, as well as traditional and modern meals from fresh products such as salads, Italian pasta, or tortillas. With comfortable relaxation zones, the modern Benzina ORLEN stations are a popular place for relaxation, refreshment, entertainment, as well as for business meetings.