- FAQ and Support
- Accounts and Payments
- What should I do if my standing order or direct debit is not executed?
What should I do if my standing order or direct debit is not executed?
For an overview of unexecuted payments, see your internet banking -> Payments -> Entered orders/Unprocessed payments
This depends on the specific reason why your order was not executed
Temporary rejection
The most common reason is insufficient account balance. In this case, your order says “awaiting funds”. We will resubmit your payment order once the account balance is sufficient
Permanent rejection
In case your payment order failed to meet other conditions, it will be listed in the “Unprocessed payments” category. The most common reason is an incorrect account number of the payee
You can simply modify any unprocessed payments directly in the overview of payment orders.