Please address the relevant situation as soon as possible. In case you know the problem is only temporary, it is possible to agree on postponement of payments; this will give you some time to recover from your current financial difficulties. With regard to potential problems with payments, contact your relationship manager or call the telephone number specified in a reminder letter, as appropriate.
However, you should never put the problems off. In case you fail to contact us or reply to our notices, we will send another reminder letter to you, subject to a fee of CZK350, in compliance with the KB Price List. We will then proceed with the collection process with regard to any overdue amounts.
Alternatively, you can purchase payment protection insurance that will protect you from adverse implications of injuries, long-term incapacity for work, disability or loss of employment. The insurance company will cover your loan payments or even outstanding loan principal. See detailed information.