Your frequently asked questions regarding mortgage loans

For more detailed information about mortgage loans, contact our toll-free number 800 521 521

Where can I find information about my mortgage loan?

The quickest way to obtain information is to visit your online banking application or Mobilní Banka app. Moreover, you can find detailed information in the Loan Agreement you received from us when you concluded your mortgage loan.

What is the account number for my loan payments?

The account number is specified in your Loan Agreement. Alternatively, you can contact your relationship manager or the contact person specified in a reminder letter – they will inform you about the account number. The relevant account number may also be specified in the reminder letter itself.

What day are my loan payments due?

For a specific day, visit your online banking application or Mobilní Banka app. However, as a rule, mortgage and bridge loans are most frequently paid on the 10th, 15th or 20th day of each month.

Can I modify the date of my payments?

Yes, you can modify the given date at a branch. We recommend aligning your payment date with the date of your wage or salary (income). 

What happens if a payment is not made on time?

We will notify you by a text message and an email so that you can settle the relevant amount right away and avoid register entries, reminder letters or sanctions. This early warning service is provided free of charge to you. You only have to disclose your correct and up-to-date contact details to us, particularly your telephone number and email address.

Can I purchase payment protection insurance for my mortgage loan?

Yes, we highly recommend this insurance coverage to our clients. The insurance protects you from adverse implications of injuries, long-term incapacity for work, loss of employment, and other adverse events. The insurance company will cover your loan payments or even outstanding loan principal. See detailed information.

How can I create a financial cushion?

To create a financial cushion, you need to set aside some of your financial funds for the event of unforeseen expenditure. As a rule, a reasonable financial cushion should equal to your total income (or expenditure) for a period of 6 months; as a minimum, it should amount to your income for 1 to 3 months – as a short-term and readily available reserve deposited in standard current or savings accounts.

The best way to create a financial cushion is to set aside approximately 10% of your monthly income. It is crucial to be consistent – i.e. you should not set aside “whatever is left over” at the end of the month, but instead always set aside 10% each month.

My pay check is several days late…

You may resolve this issue by increasing the balance of your current account used for mortgage loan payments. By doing so, you will ensure that your monthly payments will be properly effected (direct debit). The created “financial cushion” will allow you to overcome any potential problems associated with late payment of your wage or salary. Moreover, you will avoid potential reminder letters, sanctions or entries in the register.

You can also change your repayment date to coincide with your payday.

I lost my job and may experience problems with my loan payments in the coming months…

Please address the relevant situation as soon as possible. In case you know the problem is only temporary, it is possible to agree on postponement of payments; this will give you some time to recover from your current financial difficulties. With regard to potential problems with payments, contact your relationship manager or call the telephone number specified in a reminder letter, as appropriate.

However, you should never put the problems off. In case you fail to contact us or reply to our notices, we will send another reminder letter to you, subject to a fee of CZK350, in compliance with the KB Price List. We will then proceed with the collection process with regard to any overdue amounts.

Alternatively, you can purchase payment protection insurance that will protect you from adverse implications of injuries, long-term incapacity for work, disability or loss of employment. The insurance company will cover your loan payments or even outstanding loan principal. See detailed information.

Can I assign my mortgage loan to another person?

Yes, however, such person must first be approved by the bank. We assess such person’s ability to repay the loan or to provide sufficient security, as appropriate.

I received a notification that I had been assigned to Debt Collection Department.

We kindly ask you to keep in touch. You should always contact us using the contact details specified in a reminder letter, even if you do not have sufficient funds to cover your payments. You should inform an employee of the Debt Collection Department about the reason for your financial problems – we can find a solution together. The solution may be as follows:

  • Quick solution in the form of a one-off payment;
  • Gradual settlement of the outstanding amount in the form of increased payments;
  • Postponement of payments; 
  • Loan restructuring;
  • Sale of real estate.

My mortgage loan has been assigned to Debt Collection Department, I cannot make payments and I wish to sell my real estate.

Contact your assigned debt collection employee, as specified in a reminder letter, and inform him/her of your intention; alternatively, you can send (e.g. via email) a request for an authorisation to sell to such employee. We will explain the entire process to you and, if necessary, we will assist you with the sale through a real estate agency that cooperates with the bank. If you already have a buyer, we will agree on a date, on which the authorisation to sell would be issued.

What is going to happen if I do not communicate or avoid the problem?

Your loan may be declared due and payable in full. You will receive a request for payment with a fixed deadline, by which you are required to settle the outstanding amount in its entirety. Such date cannot be postponed under any circumstances; in case you fail to settle the given amount as instructed, your loan will be declared due and payable in full. This means that the entire loan will be overdue and you will no longer be able to repay it in the form of monthly payments. Late interest will be assessed from the whole outstanding amount of the loan and your debt will thus grow quickly.

Moreover, you will be exposed to the risk of legal proceedings – your debts to the bank will be assigned to our legal counsel, who will handle the process through legal channels. Execution will likely follow and the real estate, used as the security of our receivables, will be sold.

The loan receivables may be assigned to another creditor – i.e. your debts may also be sold to another creditor. In this case, the relevant real estate will most likely be sold through a forced sale (auction). Therefore, it is important to communicate with us and seek common solutions.

I pledged my property; however, I have found out that the debtor does not repay the mortgage loan.

Make sure that any overdue amount is repaid. Try to negotiate with the debtor to ensure that the overdue amount is repaid or settle the debt yourself, as appropriate. Otherwise you could lose the property.

We kindly ask you to keep in touch. Contact your relationship manager or a debt collection employee specified in a reminder letter to agree on further steps – one-off payment of the debt, gradual settlement, sale of real estate, accession to debt, etc. If you do not have direct contact details for the debt collection employee, contact your relationship manager, who will provide such information to you.

I would like to discuss my problems with loan repayment with an independent party.

If you wish, you can discuss your financial situation with an independent advisory centre for financial problems – Poradna při finanční tísni, o.p.s. Simply call 800 722 722 (toll-free number available each working Monday from 8:30 to 12:00 and from 13:00 to 17:30) or send an email to For more information, go to

I have a different question or need assistance.

Contact your relationship manager, who will try to find an optimal solution for your specific situation, or call our information line at 800 521 521.

Good to have