Bicycle Assistance Services

Perhaps you have already experienced a flat tire or even a broken chain during your cycling tour. What should you do in such cases? If you have the Bicycle Assistance Services with your card, you simply call the assistance vehicle with a mechanic arriving to the agreed place. Once the flat tire or chain breakdown is repaired, you may continue with your tour. However, if a more serious problem is involved, the assistance vehicle will take you home or to a servicing centre, where your bicycle can be put in order.

Assistance services for cyclists are automatically included in the Platinum VISA card and the World Elite credit card

• Up to twelve cases a year of roadside assistance with flat tire or broken chain fixing  or, if the bicycle is not roadworthy or cannot be repaired on the spot, haulage to a servicing centre, bicycle hire stations or a place of accommodation up to 50 kilometres
• Up to two cases a year compensation/reimbursement for bicycle repairs in a servicing centre after an accident or breakdown up to CZK 1,000.00
• The assistance is valid for the cardholder and jointly travelling family (max. four persons and four bicycles)
• The assistance is valid for bicycles, kick scooters, electric bikes, and electric scooters, even if hired in rental stations
• The assistance is valid for the whole territory of the Czech Republic overlapping 50 kilometres beyond the borders
• The assistance is available on a nonstop basis, 24 hours a day and 365 days a year