DragonPass

The DragonPass ID is a unique sixteen-figure number, by which you can activate your membership in the DragonPass Programme. We will send you the DragonPass ID by e-mail, or you can view it in the Mobile Bank or your internet banking.

If you forgot or lost your DragonPass ID, you can view it at any time in the Mobile Bank or your internet banking, or you can contact us by calling our Payment Cards Client Line: +420 955 512 230.

The activation code is a four-digit number which will activate your membership in the program. The activation code was sent to you by SMS message. If you do not receive your activation code or in the event you delete the relevant text message (SMS), please contact our KB Card Customer Service at +420 955 512 230.

In order to activate your membership, you will need your DragonPass ID and an activation code. You can easily activate your membership directly in the DragonPass app. Follow the below instructions:

1. Download the DragonPass app from Apple Pay or Google Play to your mobile phone. 


2. Open the mobile app on your phone.


3. On the first page, click the “Activate Membership” button. 


4. Enter your DragonPass ID – i.e. a 16-digit number (that you received via email) – followed by the 4-digit activation code (sent to you in a text message). Click the “Continue” button. 


5. You can now register for the program. Enter your first and last name without diacritic marks (accents), fill in your email and phone number. Click “Continue”.  


6. A bottom sheet will appear showing the information you entered. Make sure your email and phone number are filled in correctly. This information will be used as a login for the application and in the event you need to reset your password. Click the “Continue” button.  


7. Enter the 6-digit code you receive on your phone. This is a security measure to verify that you are the one requesting the membership activation. Click the “Continue” button. 


8. You should now select a password for the application. Your password must be no less than 8 characters long and contain at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character (e.g. , @/). Once you click "Continue", the app will ask whether you wish to enable biometrics to sign in - provided your phone supports this. 


9. Once you confirm, you will see information about successful registration. You can now sign in to the app. 


10. To sign in, enter the email address you used to register and the password you created during the registration process or use biometrics if you enabled this option. 


11. Click the “Login” button to confirm. If successful, the Home screen will appear. 

1. Click on the “Membership” tab in the app and select “Add Membership” at the top left.


2. Select “Activate membership” and click “Continue”. 


3. Enter your DragonPass ID – i.e. a 16-digit number (that you received via email) – followed by the 4-digit activation code (sent to you in a text message). Click the “Continue” button. 


4. Click “Accept” to agree with the DragonPass app Terms of Service.     


5. You will see a screen informing you that your membership has been successfully added. 

1. Click on the “Membership” tab in the app and select “Switch Membership” at the top right.  


2. To view a membership card, move the switch to the right (it will remain red). 


3. Once the switch is moved, a green banner will appear at the top informing you that the membership has been switched. 


4. A membership card for the given membership will now appear on the “Membership” tab.

You no longer need a plastic card to gain lounge access. In order to access a lounge, you simply present a QR code to the relevant lounge staff. You can easily generate a QR code for each individual entry directly in the app.

How to do it? Follow the below instructions:

1. Click the “Lounge” icon on the app homepage to search for all airports that support DragonPass.


2. Select the airport where you wish to visit a lounge.


3. An overview of all lounges available at the airport will appear.


4. Click to select the relevant lounge.


5. Click “Generate QR code” to generate a QR code.


6. Your membership card will appear, together with a QR code to be presented upon entering the lounge.

The membership is valid from its activation date in the DragonPass application for the whole period in which you are the holder of the card containing the DragonPass benefits.

If your membership includes the free (complimentary) visits, they will be valid for the whole period of twelve (12) months from the membership activation date. After this, the membership will be renewed automatically. Unused visits will not be transferred to the next year (period). 

You can find the number of free entries for your digital membership card in the DragonPass app under the “Memberships” tab.

• Click on the "Mambership" tab in the app.
• At the bottom of the page under "Entitlements" click on the "Top-up entitlements" option.
• Select how many entries you want to buy.
• Under "Payment method" click on "Add new card" and fill in your credit card details.
• Confirm the payment.

The price is 28 EUR per person per visit.

Each lounge has its own visitor rules. Please, read them in detail in the DragonPass application. You will learn not only how long you can stay, but also how many guests you can take with you to the lounge or what is included in the lounge visit price.

If your membership includes the free (complimentary) visits, you may use them for your visits only or you can take to the lounge an accompanying person. 
One ticket is charged for each person who enters the lounge. If you have no complimentary visits in your membership, you can buy them directly in the DragonPass application and use them for you and your accompanying person.

The number of persons that you can take into the lounge is not limited in general, however up to the maximum limit permitted in a concrete lounge. For detailed information about a concrete lounge, consult your DragonPass application.

For this information, please read the relevant detail in the DragonPass application showing the items included in the price of visit of the concrete lounge.

As part of the registration process, you will be asked to create your own password. Your password must be no less than least 8 characters long and contain at least 1 uppercase letter, 1 lowercase letter, 1 number and 1 special character (e.g. , @/). After this, you can change your password at any time in the DragonPass application; at the “Profile” bookmark select “Change Password” and set your new password.

You can contact our Payment Cards Client Line: +420 955 512 230, or call directly the DragonPass Client Centre: +44 16 1929 8844. For more information, see also the website DragonPass.