When you are not
satisfied with us

You can contact us
online, by telephone or in person

CONTACT US

Send us
complaint

If you are not satisfied with current account provision or offered services, you can make a complaint The complaint will be settled within 30 calendar days, if it relates to payment transactions, within 15 calendar days. You the following application form or read more about resolving complaints and claims.

Your data is processed only in order to contact you back. For more information, please see Information on processing personal data.
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We will resolve your complaint as soon as possible in full compliance with our claims settlement regulations.

Any claim or complaint shall be resolved in compliance with our complaints procedure.

We will help you

BY PHONE

Leave it all up to us. Leave your contact information – we will call you back.

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WHEN YOU DO NOT AGREE WITH THE RESOLUTION OF YOUR COMPLAINT

We are committed to resolving all disputes amicably. In the event you are not fully satisfied with the outcome of your claim or complaint, feel free to contact an independent ombudsman.

How to contact the Ombudsman

  • Address:

    Ombudsman
    nám. Junkových 2772/1
    155 00 Praha 5 – Stodůlky

  • E-mail:
    mojebanka@kb.cz

 

ADDITIONAL LINKS

Relationships with customers

We will be happy to help with any problem