- Where can you find information about your consumer loan?
For information about your loan, go to your MojeBanka internet banking or Mobilní Banka mobile banking. For detailed information, you can also consult your loan agreement.
- When will my loan payments take place?
To find out the exact date of your loan payments, consult your internet or mobile banking. As a general rule, consumer loan (credit) payments are made on the 10th, 15th or 20th day of each month.
- Would you like to change the payment date?
You can change the date of your consumer loan payments at a branch. We recommend aligning your payment date with the date of your wage or salary (income).
In the event we do not receive your payment in a timely manner, we will notify you via a text message (SMS) and email free of charge so that you can settle the outstanding amount right away and avoid register entries, reminder letters or sanctions.
- Are you unable to make payments?
Payment protection insurance will protect you from adverse implications of injuries, long-term incapacity for work, loss of employment, and other adverse events. The insurance company will cover your loan payments or even outstanding loan principal.
We advise you to regularly set aside at least 10% of your income to cope with unexpected situations.
Please address the relevant situation as soon as possible. In case you know the problem is only temporary, it is possible to agree on postponement of payments. If you have payment protection insurance, the insurance company will cover your loan payments.
- Would you like to assign your loan to a third party?
This is possible; however, the new debtor must first be approved by the bank (in terms of their ability to repay the loan) or sufficient security must be provided, as appropriate.
- Do you have any other questions?
Contact your relationship manager or call our Infoline at 800 521 521.