Why am I not receiving authorization message/SMS?

We will assist you at our infoline or branches. This is apparently a technical defect

What you can do

Check your phone's settings to make sure it's set up correctly to receive SMS.

Try switching your phone on and off so that it re-logins to your operator's network.

If the problem persists, check with your operator's customer service line to make sure that all services are available and that they are not experiencing an outage.

Have you changed your phone number recently? Don't forget to set up a new number for sending authorisation SMS. You can check the correct number settings at the Direct Banking Client Line or at your branch.

Important contacts

Express line

Client line +420 955 551 515
(Mon–Fri 8:00-⁠16:00)

At a branch

Find your nearest branch

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