Information about the migration of services to the new banking platform

It is not just about the app change, since the process involves various changes throughout Komerční banka. It comprises a new portfolio of products, easier management and use of your banking, new technologies, paperless communication, and much more.

It is quite simple: if you have KB Klíč, you can transition to the new banking platform from anywhere – from the comfort of your couch or summer home. Once you receive an invitation, you can transition right away. 

There will be an online guide to assist you with the transition process. You will only need your mobile phone with KB Klíč. We will migrate your products, together with any settings, and sign new contractual documents with you online and in just 10 minutes.

Yes. All our clients will be gradually migrated to the new, technologically advanced environment, as we wish to offer more advanced digital banking to you for your everyday needs.

Once you receive an invitation, you can transition right away. It will only take 10 minutes. You should not wait too long to transition. You can still access your existing products, services, and applications prior to your transition to the new KB banking platform.

You have plenty of time to complete the process. Before you transition, all your products and applications will continue to work the way you are used to. However, you will need to transition to the new banking platform eventually.

The transition to the new banking platform is not just about a new app. It concerns your products that will be replaced with new and improved ones. And these products require new contractual documents to be signed.

If you download and activate the new KB+ app during the transition process, you can sign in to the app in the manner you selected. 

Nothing changes if you use browser-based Internet banking – you will enter your user name and confirm it with KB Klíč (it is newly included in the KB+ app).

It usually takes 24 hours on our part. However, it is a technical matter that may take a bit longer.

The basics will remain the same. Your account number, payment card number, card PIN, and any standing orders will not be affected in any way.

You can also handle everything at a branch. Your relationship manager will go over the entire transition process with you step by step. 

However, there is no need to fear the transition process. There will be an online guide to assist you and it will only take about 10 minutes.

The transfer of services will not affect you this year and next year. Please wait for more information to be shared with you once the transmission is live for you.

This year, the transfer will not apply to you yet. We will contact you next year to share details of when the service transfer process will start for you.

Nothing changes for you now. You can use your existing services, products and applications as before.

Offer for entrepreneurs 

Offer for KB Premium clients

Offer for private banking clients

Offer for corporate banking clients

We recommend waiting for an invitation. The migration process takes place gradually – first, we will migrate clients who only use basic products and services, such as current accounts and payment cards.

If you wanted to try out the KB+ app before everything is ready for you, not all products that you currently use may be available. However, you can contact your bank advisor at any time, who will explain everything to you.