What should I do if cannot make card payments / carry out atm withdrawals?

What should I
do first?

Make sure that your PIN is entered
correctly and you have sufficient
account balance. 

PIN IS CORRECT AND MY ACCOUNT BALANCE IS SUFFICIENT. WHAT NEXT?

YOU MAY HAVE EXCEEDED YOUR WEEKLY LIMIT.

You can change your limit in your internet banking (Cards – Card summary – Card details – Amend), at a branch or using our mobile app.

PROBLEM STILL NOT SOLVED? GIVE US A CALL.

If you have any questions relating to payment cards, you can contact our nonstop Customer Service at +420 955 512 230.

THERE IS A PROBLEM WITH AN ATM OR POS TERMINAL.

In this case, you should call the number specified on an ATM or contact the given merchant.

You might also like to know

If you want to use online payments, you must enable them in your internet banking, at a branch or via one of our hotlines.

Mobile Bank
Express Line +420 955 559 569
Nonstop KB Card Customer Service +420 955 512 230

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Updated: 17. 06. 2019

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