What should I do if cannot make card payments / carry out atm withdrawals?

PIN IS CORRECT AND MY ACCOUNT BALANCE IS SUFFICIENT. WHAT NEXT?

You can change your limit in your internet banking (Cards – Card summary – Card details – Amend), at a branch or using our mobile app.

If you have any questions relating to payment cards, you can contact our nonstop Customer Service at +420 955 512 230.

In this case, you should call the number specified on an ATM or contact the given merchant.

If you want to use online payments, you must enable them in your internet banking, at a branch or via one of our hotlines.

Mobile Bank
Express Line +420 955 559 569
Nonstop KB Card Customer Service +420 955 512 230