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Terms and products documentation

Information about some of the acts that you will encounter when establishing a relationship or during your current business relationship with Komerční banka, a.s. related to the requirements stipulated by Act No. 253/2008 Coll., additional legislative measures and Société Générale Group's standards.

We have drawn up summarising information intended to give you guidance as to the ways in which you can defend yourselves against various types of efforts to abuse your data.

The Bank shall be entitled to reject or postpone the execution of the Client's Order whose execution might be contrary especially to (i) law of the Czech Republic and law of the country of the intermediary bank or (ii) business policy of intermediary bank (see links bellow). Due to reasons mentioned in the previous sentence the Bank shall also be entitled not to accept payments to the payee’s account. The Client hereby acknowledges that from the above mentioned reasons a payment may be returned or withheld by an intermediary bank.

Komerční banka (herein after referred to as KB) is constantly striving to provide its clients with the highest quality of services. In order to do so,  KB was the first bank in the Czech Republic to have such aspirations and to confirm it throught the Quality Commitments.

Nevertheless, if you are not satisfied with the management of your account or with the services you were offered, do not hesitate to contact us. For more information about claims procedures, please see the section Complaints and claims resolution.