Are you unable to visit one of our branches in person?

Do not worry, there are many things you can handle yourself from A to Z.

Simply sign in to the MojeBanka and Mobilní banka internet banking. You can also contact our Expresní linka at 955 559 559 or at 738 759 559 (special rate for T–Mobile clients). Click on the MojeBanka link next to each request to get to the login page. After completing your login, you will be redirected further to where you need to go.

What do you need to solve?

If you need to… You can use…

Check your account balance and transaction history

MojeBanka
Mobilní banka
Expresní linka

Submit payments

MojeBanka
Mobilní banka (instructions for Android and iOS)
Expresní linka

Set up and manage standing orders

MojeBanka
Mobilní banka
Expresní linka

Set up and manage direct debits

MojeBanka
Mobilní banka
Expresní linka

The limit for contactless payments cannot be changed due to security settings and regulatory requirements. To minimize contact with the payment terminal, we recommend using mobile payments – Google pay, Apple Pay, Garmin Pay, and Fitbit pay. This way, you can verify the payments without touching the terminal.

If you need to... You can use…

Lock and unlock your payment card

MojeBanka
Mobilní banka
Expresní linka
Change limits for card payments MojeBanka
Mobilní banka
Expresní linka

Change your card PIN

ATMs

Create a new card design

MojeBanka (apply)
Mobilní banka (apply)
mojekarta.cz (enter a code)

Show PIN for your payment card(s)

MojeBanka
Mobilní banka

Submit a card transaction claim (you can do so after posting the transaction)

MojeBanka
Mobilní banka
Expresní linka

Activate Apple Pay, Google Pay, FitBit Pay or Garmin Pay

Activation guide

Mobilní banka (Google Pay, Apple Pay)

If you need to... You can use...

Add authorised person(s) to access your account

MojeBanka

Set up limits for authorised person(s)

MojeBanka

Change your address

MojeBanka
Expresní linka

Configure your contacts settings

MojeBanka
Expresní linka

Configure your Mobilní banka

MojeBanka

Temporary change of limits for payments through internet and mobile banking

MojeBanka
Mobilní banka

 

If you need… You can use...

MůjÚčet

Open your account online
MojeBanka

MůjÚčet Plus

Open your account online
MojeBanka

MůjÚčet Gold

Open your account online
MojeBanka

Credit cards

MojeBanka (available credit cards)
Mobilní banka

Debit cards

MojeBanka (available debit cards)
Mobilní banka

Travel insurance

Purchase online
Mobilní banka

Merlin payment card insurance

MojeBanka

Mutual funds (set up)

MojeBanka
Mobilní banka

Mutual funds (subscription, redemption, overall administration of mutual funds)

MojeBanka
Mobilní banka

Amundi Investment Manager (investment in existing strategy) 

MojeBanka
Mobilní banka

Loan

MojeBanka
Mobilní banka
Refinancing MojeBanka

Mortgage

MojeBanka

Savings Accounts

MojeBanka

The Junior Savings Account

MojeBanka

Building savings

MojeBanka
If you need to... You can use...

Download electronic statements and confirmations for tax deductions, etc. 

MojeBanka
Mobilní banka

Upload documents for the bank (e.g. product agreements, scan of your new ID card)

MojeBanka
Mobilní banka

Access archive of selected contractual documents of KB

MojeBanka
Mobilní banka

Signature of selected documents

MojeBanka
Mobilní banka

Požadavek Kde vyřeším?

MojeJistota Risk life insurance - Accident Report

Mobilní banka (instructions)
MojePojištění Property insurance - Damage Report Mobilní banka (instructions)
If you need to... You can use...

Set up login and sign-in 

Login methods

Get the KB Klíč

MůjProfil - if you have a valid certificate

Reactivate access

ATMs

What can you solve online if you are an entrepreneur?

Quick guide

MojeBanka

www.mojebanka.cz

Mobilní banka

Download from Google Play
or App Store

Expresní linka

955 559 559

Infoline

800 521 521

ATMs

799 (list of ATMs)

Deposit ATMs

395 - most in the Czech Republic  
(list of ATMs)

 

Was this answer helpful?


Updated: 18. 03. 2020

763 of you have marked as useful