Your payment card

Avoid unpleasant experiences when paying with a payment card abroad. We have prepared some tips for you.

Protect your PIN, never let anyone look over your shoulder when entering your PIN.

When entering your PIN, cover the keypad with your free hand. This method of protection is simple and effective.

If you see anything suspicious on an ATM ATM (it looks different, you can see signs of glue on it), cancel the transaction and contact the Client Bank Card Helpline on +420 955 512 230.

Be careful about strange people near an ATM. If somebody is too helpful, stay calm and never disclose your PIN to such a person..

If possible, use ATMs you know

Keep your PIN in secrecy. Nobody has the right to require your PIN from you, neither the bank nor the police.

Monitor movements on your account regularly and in the case of any non-conformances contact+420 955 512 230.

Overview of threats

ATM Skimming

Skimming means illegal copying of the magnetic strip from a bank card. With data acquired in this manner it is then possible to create a fake card and if an attacker succeeds in reading the entered PIN, he has everything he needs to misuse the card.

WHAT DOES IT LOOK LIKE?

An offender affixes a bogus card reader on the top of the card reader entry slot. When you enter a card, data from the magnetic strip is saved. However, this is not enough for an offender to learn your password. Mostly he also uses a camera which is angled to see the keypad. A fake keypad which records the PIN is even more sophisticated.

WHAT TO DO?

Always observe the simple rule – when entering your PIN, cover the keypad with your free hand. This will reliably protect you from most attacks.

Skimming at merchants

In this case a card is taken from you by a shop assistant who copies it in the manual card reader or the card may be copied in the adjusted terminal.

WHAT TO DO?

Never let your card out of your sight, do not let a shop assistant leave somewhere with your card and protect your PIN by covering the keypad.

Retained cash

In this case offenders use a very simple trick. They overlay a device with double-side adhesive tape over the cash dispensing slot. The device obviously looks like a part of the ATM.

When drawing cash, you wait for your money, but the banknotes do not appear, even though the TM reports that the cash was dispensed. After some time you give up and leave, and this is exactly the moment when an offender appears and removes the device and the tape and your money with it.

WHAT TO DO?

Observe only the instructions displayed on the ATM display. If you are prompted to take your cash, yet no cash has appeared, check the cash dispensing slot thoroughly.

In case of any problems contact the KB Client Helpline on +420 955 512 230.

Lebanese loop

In this case a skimmer affixes a special blocking device to the card reader entry slot so that the card is simply trapped in the slot. A skimmer monitors the entire situation and when he sees that you are panicking, he quickly appears to offer you help. He manipulates you to enter the PIN again. Naturally, the card does not appear and you go away to find some help. Then the skimmer releases the card and removes the device and leaves with your card and PIN, which he memorized.

WHAT TO DO?

Observe only the instructions displayed on the ATM display. If the ATM retains your card, contact the KB Client Helpline on +420 955 512 230 immediately.

If possible, never leave the ATM.

What to do if

...I have a suspicion that somebody knows my password or PIN?

Apply all means you have to change your password or PIN immediately. If you do not have any possibility to change it, because you are not sitting at your computer, contact the Client Direct Banking Helpline +420 955 551 556 and ask them to block the access. The sooner you do it, the less is the chance of misuse of your sensitive data.

...I got a call from a person who presented himself as a bank employee and asked me to disclose sensitive data?

Never disclose such data Never disclose such data via the telephone. It is because you never know who is sitting at the other end of the line.

... I also use a payment card for payments online? 

The automatic protection of Trusteer Rapport is set for Komerční banka’s website. But any other secured and sensitive website may be included in the protection. Trusteer Rapport is able to check the entering bank card numbers during shopping and it will notify you if you are about to enter your card number on a suspicious website.  

Card safety when travelling

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Overview of threats

ATM Skimming

WHAT DOES IT LOOK LIKE?

WHAT TO DO?

Skimming at merchants

WHAT TO DO?

Retained cash

WHAT TO DO?

Lebanese loop

WHAT TO DO?

What to do if