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How can I change my payment card parameters?

In order to manage your card, you can use Mobilní banka or MojeBanka Internet banking, as this is the simplest and quickest way. Naturally, you can also modify your card parameters at KB branches, via Expresní linka or by contacting the KB Card Customer Service. For cards issued to your account, you can modify the following (among others): a limit for card payments and ATM withdrawals, or enable/disable Internet payments.

If you are a cardholder, but not a holder of the account, to which a card is issued, you will not be able to change some parameters. For example, you have to ask the account holder to modify your card limits or enable Internet payments. Similarly, underage clients must ask their parents or legal representative to make some changes. 

Businesses, in particular, can make use of the card administrator functionality

Cardholders can change their card PIN  at any KB ATM.

USEFUL INFORMATION

  • You can modify your card limits at any time. Changes will be effective in a matter of seconds.
  • ATM withdrawal and card payment limits are defined separately.
  • The limit for payments on the Internet is part of the card payment limit.
  • Individual limits may modified (to the nearest thousands of CZK) up to the maximum card limit.
  • Cash Back and CashAdvance transactions affect the use of the card payment limit.
  • ATM cash deposits do not affect the used card limit in any way.

Note: In exceptional situations, we are authorised to change the limits at any time; we shall always notify you of any such change(s).

Cardholders may view their card PIN at any time in their Mobilní banka or MojeBanka Internet banking (go to Cards → Card summary → Card details → View PIN).

A card PIN may only be displayed by its cardholder. An account holder, if different from the cardholder, does not have this right.

You can unlock your card at any time if you need to make a payment and lock it again if it is not used. It only takes a second and you can do it online using your Mobilní banka or MojeBanka Internet banking.

You can enable or disable payments on the Internet at any time and with immediate effect using your MojeBanka Internet banking or Mobilní banka (go to Cards → Card summary → Card details → Modify card settings).

Alternatively, you can visit a KB branch or use Expresní linka (if you use Expresní linka, call +420 955 559 559 or +420 738 759 559 (T-Mobile)).

You can digitise your payment cards in Mobilní banka – read instructions for individual services (Google Pay, Apple Pay, Garmin Pay, and Fitbit Pay) or watch this video tutorial for Google Pay.

This can be easily modified in your Internet banking (go to Cards – Card summary – Card details – Modify card settings – Enable account balance inquiries at ATMs – YES/NO). Similarly, you can easily prevent other cardholders (e.g. your employees) associated with your account from displaying your account balance.

For better real time control, you can use the “Payment notifications” service that can be simply activated in your MojeBanka Internet banking (go to Settings – Payment notifications – Card usage). What do payment notifications mean? Once a card payment exceeds your defined limit, we will notify you via a text message (SMS) or email of your choice. If you need to add another recipient for notifications, follow these instructions.

For instant information about card payments, you can also use Push notifications. They can be easily enabled in Mobilní banka: go to “Settings – Notifications – Card payments”.

You can request a change of your own card design (so-called design code reactivation) at any time during the period of validity of your card using the MojeBanka Internet banking. Go to “Cards → Card summary” and select a customised card for which you wish to update design. Go to card details, click the “Modify card settings” button and then select “I want to change my own design” option. After completing an application, you will receive an activated design code to the specified email address. The new card will be issued to you as a duplicate. The design change is free of charge; however, there is a fee associated with the duplicate card – see our Pricelist.

Account holders have the right to apply for payment card administration privileges for another person. This person – i.e. the so-called “payment card administrator” – can subsequently modify various parameters relating to cards issued to the relevant account(s) – to the same extent as account holders (e.g. card payment limits). Account holders may authorise such third person at a branch of Komerční banka (preferred in a situation, when it is necessary to verify such person’s identity) or using the MojeBanka or MojeBanka Business Internet banking.

Account holders may request a statement that will only include card transactions. Such statement is issued if there actually are any card transactions in the given calendar month. In case of a corporate credit card, cardholders may be authorised to access their billing statements via the Komerční banka Internet banking.

Did not find an answer?

KB Card Customer Service 
Tel.: +420 955 512 230
E-mail: klientska_linka@kb.cz

We recommend that you save the contact info in your phone.